马蒂渡假酒店

非常好

H

Es war wunderbar und hat uns sehr gut gefallen dort. Sehr schöner Pool, die Anlage hat viel Grünfläche, der Stand war auch toll. Das Essen war hervorragend! Tolle Auswahl, für jeden etwas dabei. Zimmer sehr groß und Sauberkeit war auch okay. Hier und da ein paar kleinere Verbesserungen möglich, aber liegt im Auge des Betrachters. Der verfaulte Türrahmen im Bad könnte mal erneuert werden, die Leitern im Pool ebenfalls. Die Parksituation am Hotel ist nicht unbedingt die beste, sehr eng alles, meistens keine Parkplätze frei.Das Personal sehr freundlich und aufmerksam. Es liegt nirgends Müll rum, wird immer aufgeräumt und die gesamte Anlage sieht wirklich sehr gepflegt aus. Wir werden bestimmt wieder kommen

Lovely grounds but the hotel is very dated and lack of staff

great stay!

1st class staff & service. Lots of food items to choose from at meals and coffee/tea snacks available at all times.

Services is very bad the food is not good We purchased exclusive food and drinks . When we arrived around 6 pm the room was not available When we checked in they said not everything included. We stayed hungry all the time ! Really i want refund we stayed room all the time

No air conditioning they are rode bad service no internet

Otelin imkanları, fiziki ve hizmet alanında daha iyi olma eğiliminde yapılan yenilikler vs güzel idi fakat personel konusu gerçekten sıkıntılı otelde, bazıları çok iyi çok tecrübeli ama işte ilerleyen gemiyi yavaşlatmak için uğraşan otelden daha büyükmüş gibi hatta bırakın oteli Marmaris babasının malı gibiymiş hareket eden konuşan personelin olması kötü, yine de onca iyileşme eğilimi, güzel ve kaliteli hizmet bu sıkıntıların da bir süre sonra bitirileceği izlenimi veriyor…

Otele giriş ve resepsiyondaki personel oldukça kibar ve nazikti. Seçtiğimiz odadan daha güzel bir odada uygunluk olması sebebiyle herhangi bir fark ödemeden o odayı verdiler. Temizlik olarak katımızla ilgilenen hanımefendi kusursuzdu. Her gün odayı tüm ayrıntısına kadar temizledi. Animatörler oldukça kibar ve eğlenceliydi. Otel konumu ve fiziki şartlar olarak iyiydi fakat otelin içi bile aşırı derecede sıcaktı. Açık büfeler sinek kaynıyordu ve herhangi bir önlem alınmamıştı. Klimalar yetersizdi. Her çeşit yemek vardı ama lezzetsizdi. Az çeşit ve lezzetli olmasını tercih ederim. Menünün %80 i her gün aynı olarak çıkıyordu neredeyse. Bir çok yemeğin yerini ezberliyorsunuz artık. Özellikle servis yapan ve barlarda çalışan personel insan üstü bir performansla çalışıyordu. Gece gündüz aynı personel; masa düzeninden temizliğine ,yemek-içecek servisine kadar hep aynı kişiler tarafından yapılıyordu. Emekleri için bir kez daha teşekkür ederim. İşleyiş olarak aksaklık yoktu fakat otelin konumu ve şartları göz önüne alındığında bir tık kalite olarak beklentiyi karşılamıyordu. Önceki yıllara göre de otelin kalitesinde azalma olduğunu herkes söylüyordu. Buna rağmen otel fiziki şartlarıyla ve konumuyla tüm eksikleri hafifletiyordu. Fakat otel, martı otel kalitesine yakışmayan bir şekilde işletiliyor. Plaj kısmının sadece otel müşterilerine ait olmaması 5 yıldızlı olarak hizmet veren bir otele yakışmıyor. Denize girerken aklımız sürekli eşyalarımızda oluyor.

Loved it. The staff are not enough at night on reception. The same person performs the following tasks, the customer service, room service, concierge and others. the staff everywhere is humble and sweat. However the reception staff lack some professionalism and need lots of training. The resort is highly recommended, I will come again for sure.

Sehr schön und angenehme Umgebung

The only thing we didn’t like about this hotel is that we make reservation thinking it was all inclusive resort but isn’t . We end up paying much more than the rate we got on Expedia for this hotel. The room had a sea view but the AC didn’t work properly so we had a hard time sleeping . Food overall it is decent but the drinks are not cold and they don’t serve ice . Private beach on premises but don’t expect servers to give you drinks etc ( you have to walk to the hotel to get drinks or water ) we asked for room service and we never got someone to answer the phone so don’t expect good service unfortunately. They need to update this hotel especially the rooms and provide the guests a better experience . I’m from Florida USA and also spend lots of time in the Dominican Republic for Vacation and Definetly the concept of “ all inclusive “ it’s completely different .. this is not a 5 star hotel resort . They need better personal trained and if they advertise as a 5 star resort they need to raise their standards. We traveled with family ( total of 4)

This resort is a big 4 star old resort, shouldn’t be 5 stars, AC didn’t work, so they said sorry we hope your next trip will be better, also same set of shampoo unless you have to ask personally, plus no iron or ironing table and I have to pay to get it done. 1/5 Food is good but the salads and sweets parts are full of bugs cause they keep them close to the doors. 2/5 Service is good when they see you, but they are everywhere and not organized. 3/5 View and location are the best thing about his hotel, not super busy area and not dirty 5/5 I stayed in this hotel back in 2017 and it was 10 times better, this time very bad, I think it got old.

Otel personeli Güleryüz ile karşıladı.yemekleri zayıf .havuz ve deniz kumsalı güzeldi

1. This is not a five star hotel. Maybe a 2.5? It may have been five star sometime ago but now it looks more like a historical ruin. 2. They play loud music constantly from 10am-midnight. If you need to rest during those hours, good luck. 3. The food is average. Nothing special. 4. This place needs a major remodeling. Everything is falling apart, old, and rusty.

Très bon accueil et belle chambre avec vue sur mer conforme à ma réservation. Etablisement de charme avec un emplacement parfait pour acceder à la plage et aux activités au centre ville.

This ia not a 5 star hotel. I would rate it at max 4 star. Room cleaning is very bad. They didn't clean our room even if we had put on the door the sign to please clean the room. After going to the reception to see whan can be done about the cleaning of the room ,they said that the staff for cleaning left and they will clean the next day. Let me say that "cleaning" for us meant new towels and that was it. Overall it had good food. Not the most various but very tasty the ones they had. Hotel staff from the bar were the only ones worth 5 star.

Le séjour était moyens dans l’ensemble L’hôtel est assez ancien mais jolie L’emplacement face à la mer est sympas Par contre le service de chambre n’est jamais passer en trois jours !!! Pourtant j’avais bien afficher la pancarte faire ma chambre ….

Ein riesen flop! Es war dreckig und Alt nie wieder!