葛雷斯湾海滩海洋别墅酒店

Poor and Rude Customer Service

Beautiful apartment very spacious and clean. Luz was very friendly and amazing. We highly recommended the Grace Bay Villa.

Grace Bay Beach Ocean Villas needs to be on your target list of exceptional facilities if you want a romantic spot for vacationing. The Villas have everything you want/need and the grounds are pristine and relaxing. A paved walkway to your private beach from which you can walk 20 minutes west to Smiths Reef or 40 Minutes east to the Bite – both great snorkeling. Have meals in your Villa (Great IGA a short drive away)or dine on Conch at the Shark Bite and other restaurants only a 7 minute walk from the Villa. A Side Note: We managed to leave our iPhone behind by mistake and the management/staff team tracked us down for its return - - just a commentary on the tone of the Villas Team.

We absolutely loved our stay at this property! The Villa was spacious, clean, came equipped for us to cook our meals and the best onsite staff, Luz. She was the sweetest woman! The pools were amazing as was the short walk to the beach. Our teenagers loved it as well. Very quiet and tranquil, gave us time to really relax with everything we needed and wanted to close by! the street itself is extremely safe. We ate to the local restaurants which were amazing! We highly recommend Mango Reef! We adopted a puppy from Potcake Place just mintues away from our villa. THANK YOU!! We look forward to retruning!

Beautiful villas in a great location with excellent staff. Walking distance to some good restaurants and the beach. The only real downside is that Turtle Cove is blindingly overlit and so is the beach, killing what should be a very charming nighttime vibe.

This is a beautiful and clean villa. The accommodations were spacious and comfortable. We highly recommend the Grace Bay Vila.

It was the off season so it was very peaceful and quiet. The private beach is beautiful and calm. The destination is a bit remote, so a car is necessary. There was a lack of communication, I emailed and messaged 4 days prior to check-in with no response. The property is located in a warm and humid climate - and since there are no stores nearby - the least you could they could do is provide a few bottles of water in each villa (I asked other guests and they had no water provided either) My room wasn’t serviced ONCE during my 3 day stay. I asked for a 1 hour late check out due to my flight delay and the property seemed pretty much empty and was told no. I hadn’t seen another guest in 2 days!!! Travelling alone and without a vehicle it would have been nice to have a bit better customer service. I travel VERY often and I’ve been to over 90 countries and while I liked the property - the customer service left a lot to be desired. Would not stay there again.

It’s was nice stay here and stuffs were so friendly. It’s little far from the main locations for activities but we enjoyed staying here. Everything was so nice and perfect.

The staff is so friendly made us feel right at home. Love the property. Just beautiful.

We stayed in the Magnolia Villa, which was the cheapest. I’d recommend one of the more expensive villas. The property was dated and missing some creature comforts, like lamps (the only lights were overhead bright lights) and wall artwork. But it was clean, cool, close to the beach, with great staff. We lost wifi for a full day, but they were quick to fix it. The pool is just a lap pool, but the chairs there and chairs and umbrellas on the private beach were great! If you want daily cleaning, you have to ask for it. Late September is a great time to go to this location! If you can, splurge for one of the more expensive villas.

Very quiet villa

Villa was very clean. Luz was very helpful and friendly. We arrived before check in but she was able to accommodate us. I would definitely recommend and book there again. We stayed in the orchid villa.

The villa was quaint and clean and had all the requirements we need. The pool was just steps from our door which was great. And even with other villas occupied we felt like we were the only ones there.

We had a very good experience. It was pretty quiet and private, the private beach was amazing. Lucy was very nice and helpful. Will come back !

This property was AMAZING! So clean, comfortable, and accommodating. It was right next to the private beach as well. Luz was amazing

Great property, staff was great, the villa was very spacious and cleaned I would definitely recommend it to my friend and family who want to visit the Turks and Caicos Islands.

What a peaceful villa in close proximity to dining (8min walk) and a short drive (8min drive) to even more dining options and shopping. A very quick 2 min walk to the private beach was also amazing! We enjoyed our stay here, and it was kept very clean. Housekeepers were phenomenal and would lightly clean daily. Pool and common areas were also tidy. Highly recommend!

Place was great for our family of 4. Short walk to a private beach access. Housekeeping was great.

We stayed at the Hibiscus Villa with a family of 4. Very clean and comfortable. The property is very well maintained. The pool is perfect. The short walk to the private beach was the best. The beach is beautiful with loungers and umbrellas for our use. The water is so clear you could see for miles. We snorkeled right off the beach and found numerous reefs along the way to smith reef. We would highly recommend these villas and will stay there again when we visit Turks and Caicos. Luz (property manager) is the ultimate BEST She was always there to help us or answer questions such a sweetheart. Jose( elite luxury transportation) was awesome. If you don’t rent a car, go with Jose until next time TCI

I would have given 5 stars but office manager wasn’t always accessible. The water would also go in and out at random times so we didn’t have water for showers. I did like that the beach was private and it’s a one minute walk. It was very quiet and secluded in comparison to the resorts. Very clean as well and we had our own pool. Would still highly recommend it. Wish the AC was stronger in the room as well.