贝斯特韦斯特棕榈树花园旅馆

房間隔音不好，晚上睡覺會聽到不知道哪裡的水管水聲。但是服務人員親切、到迪士尼約15-20分鐘

The hotel was comfortable and staff were helpful. The breakfast was good, but the coffee was a little weaker than I like.

Checked In and room was filthy and we specifically called to make sure the jacuzzi was working which they said it was and we went to use the jacuzzi and it was not working. The. Breakers were not working at the breakfast so my husband fixed the breakers so the coffee and juice bar would work.

Met our needs for a short visit, including breakfast, free parking, and pool/jacuzzi.

Very nice stay

Friendly staff

The staff was very helpful, friendly & responsive, even before we arrived, after helping with some changes to our reservation. Once there, we found that our shower wasn't working, but they gave us access to a second room for showering, and made sure the shower was repaired the next morning. Thank you! :-)

This BW always our place whenever we are travel. But this time we had the room and smell so bad. And towel is dirty. ( it’s new towel) . We asked for the replacement and never received them.

When people person above floor was using restroom. It made noise pretty much.

Good price, convenient location

Good services. Clean and convenient location.

I come to this hotel on the reception he told me the room is not ready. I’m. They give me different room. The air condition is very bad all night. I cannot sleep. I call him in the morning. I told them I need towel for me. I need to take a shower. He say come down on the breakfast is very bad. No space to sit down to eat your breakfast outside I will be call my bank to refund the money.

Stayed in room 109. Blood and pee stains on the mattress. Normally I check corner of the bed for bed bugs and what not. My husband kept smelling an odd smell from the room. It wasn’t until we removed all the sheets from the bed and noticed and huge urine stain. Called front desk to notify and the gentleman at the front desk. Couldn’t get through after 2 attempts so I walked up to the front saw that he was sleeping with his feet kicked up on the desk.. After waking him up I was told to wait for morning staff. So my husband my daughter and myself slept on a full bed Went to check out at 8 am and was told I would get a call from the manger. I still have not gotten a call.

The staff was friendly and responsive to our needs!

it is so inconvenienent that every time you leave the room, the door is locked, and you can't get back in your room because the key does not work. you have to run to the office every time to re-set the key and wait long time and some time it openes the door, sometime it did not work. it caused too much problems and inconvienent. the hot water does hot work. the power out for all morning long. it was such a ninght mare staying in a room early morning without power, nothing wokred. I was so dissappointed. the ads looked so good online but it acutally it is not, so whoever looking this Best Western hotel, you have to be really careful. It sucks. I was almost injured and hit myself without power in the dark because of their unsafetyness and they should have a back up generator in case the power runs out..... this is not safe at all....I need my refund back. for real

The check in and check was ok with the front desk. But during the stay the clerk at the front seemed very bothered by me asking him to come check out the television. Just told me to unplug the television if I didn't want it coming on and off. Electricity went out around 5 am so was in a bit of panic since I didn't know what was going on outside.

Great

The place is ok, clean but the air conditioner made so much noise.

Very rude staff …. Dirty dirty dirty floor in our room ….ive been going to this hotel for years but never again !!!!! The walk to my room to see how many people were in my room I have four kids they charged me at the end and required a deposit ….I’ve never been charged or required to put down a deposit . Rude rude customer service ….. breakfast was not at all like it use to be …. Watery eggs no bread …..the floor had black dirty full of dust mites underneath the bed I have photos !!!!

Great place