伊利湖会议中心凯隆酒店

Rooms were clean, but no trash pickup for 3 days and very small waste baskets. Elevator broke and pictures missing on walls.

The lake view was very peaceful and beautiful!

I can’t rate anything. Had to cancel daughter sick and got babysitter boys sick. Unfortunately, i did not get insurance to cover cancellation. However, i did cancel and ask for grace. No one returned call like the front desk said they would.

Loved the area. There was live music nearby and the brewery was fun.

Mold underneath bathroom pipes and mold in tub

The room door felt flimsy when it was closed. The vent unit smelled when it blew, and there was mold on the ceiling. The rooms could use an update for sure. The bathroom was good. It's crazy that there is no refrigerator in the room. That is a big letdown. Beds were comfy and clean. The restaurant was fine, but with only one server, things went a bit slow.

Room was good, beds comfy.

Staff are not organized and welcoming

Check in was very easy. Staff was excellent and friendly. Breakfast was ok!

This is in a great location right on Lake Erie. The breakfast was good, and the beds and room comfortable. Some of the hotel common spaces look a bit run down. It could use updating. It's a good value when not at peak price, but overpriced at popular times.

Booked a lake front room. Easily checked in. Started down the hallway to our room and it smelled, musty. We got in our room, first floor. It was extremely musty smelling. My eldest son is very sensitive to things like mold started coughing shortly after. We left the room, walked around the lake front. Came back, and we started noticing more of the moisture problems. Everything with fabric felt damp. The carpet. Chairs. I then noticed the metal lamp bases were metal, and rusted (moisture). I was telling my eldest boy as he was coughing badly I bet there’s mold in this room. He points to the wall near the ceiling. You mean like that black mold there. I confirm, yup, just like that black mold on the wall! We start looking and see more moldy spots. My wife and I go to the front desk, and explain what’s going on. The front desk fella was very helpful. Got us a new room on the 4th floor. Said they know they have moisture issues in some rooms. Then offered to discount our $280 stay to $180 (we never asked for a discount that was offered by the hotel staff themselves). The second room was dry. A light didn’t work in it. Was a basic hotel room. Mini fridges aren’t included at this hotel. Over a week later, I check my credit card for a credit as promised. It’s not there. I contact Expedia, they call the hotel. Hotel confirms they moved our room but deny the credit they offered on their own accord. Bonus review- the Steelbound restaurant in the hotel. Food & service was awful.

Nice place to stay nice view I will come back soon

The location was convenient to the reunion location I was in town to attend. The lobby had recently been renovated, I feel that expense would have been better used to upgrade rooms! Room 323 was in horrible condition. Ceiling had water damage, black mold, wall covering was peeling. Air conditioner sounded like an airplane taking off each time it started. Bathtub tiles were stained, no exhaust fan, old hairdryer wall hanger bracket was bare, corner of door frame at floor looked like there was feces on it. Plus the price nearly doubled for Friday and Saturday nights. If I had been able to go elsewhere I would have. Besides reunions happening, there was a softball tournament in the area, and a fishing tournament. So no rooms available nearby. I’ll never stay there again! I wish I could get a refund.

Good customer service

Needs updated. Fans in bathrooms, our room did not have a fridge. Staff was wonderful. Beautiful location. Lots of potential, needs a little cash and love. Would stay again.

Toilet did not flush. Dirty and uncared for. It’s a shame they have not kept on the property. We’ve stayed there before and it was ok but now I don’t think a cockroach would even like it.

It was by the water and close to where we were going. Bathroom definitely needs updated or cleaned better

This property has so much potential, and it was a great place years ago. I wish somebody would make an effort to make it better.

demolish and start over

We loved the location. Our room was very clean except for the dampness. There was no vent in the bathroom, the carpet was clean but damp. The beds were clean. I could not use the internet available due to lack of security. We did notice that there was renovation going on in the building which was promising. We would visit the hotel again and hopefully the reno will be complete