奥斯汀西北湖岸线万怡酒店

Front desk staff is terrible

Very good property and location

Front desk staff were not supportive of my needs. Listening skills were very poor and empathy was lacking for a weary older traveler disappointed and confused with accommodations available on arrival. Confrontational and curt communication styles were exhumed in the front desk staff making my stay at the property unsettling. I left before I stayed the second 2 nights for which I had paid. As a Bonvoy member I expected better. We have stayed at Marriott brands for many years and I have never been treated so aggressively. Please contact me about this review

The best hotel I’ve ever been too.

Very clean and easy to check in. Nice rooms and facilities other than the pool. The pool itself is nice, but the area around it is dangerously slick!!!☠️ The bartender on duty was really friendly and made amazing drinks!

thanks for yr great service :-)

Had convenient bistro located in lobby with great food.

Very good

The grilled cheese sandwich was sublime. Surprising

The room was clean and comfortable (bed a little firm). Friendly and professional staff. The only issue was the patch up work to cover up either a water leak or just repainting. They just painted over wallpaper, which made it look hoody looking. A torn rip on the carpet, which didn't feel that well walking over it without shoes. We really liked the very cold ❄️ room after our Amana thermostat hack to stay on cool during our stay (Google it).

Easy access to freeway and mall. Dining options are literally outside the hotel.

Very nice and clean, front desk help, and very friendly.

Everything was great Comfy bed, hotel and friendly staff.

Great stay

Great stay and experience!

Stay was ok. My room key didn’t work four times. Had to be switched to another room. Amenities are sparse. Otherwise decent for a night

👍

Clean and comfortable hotel. Will stay at a courtyard again.

Was nice, very clean. Only thing iron would not work

Be careful in the pool. It’s INSANELY slippery and they have no warning signs about it. My baby was walking and fell straight on his forehead after slipping. We couldn’t even walk around without worrying about falling, so we left the pool early extremely disappointed. Unfortunately we chose the hotel due to the indoor pool (got told it was heated) but it was extremely cold.