DoubleTree by Hilton New York Downtown

Great property 3rd stay

A very nice hotel

Nice property convenient for Penn Station which is why I booked.

The elevators qere busy at all times and took forever to go up and down to the room. Since we were at a 31st floor stairs were not an option

Very clean and welcoming

Nice staff. Will definitely stay again even though rooms were very small.

Window AC unit ran 24/7…it would not shut off. We called the office and they said someone would check it out but they did not.

Overall, the DoubleTree by Hilton New York Downtown offered us a comfortable and convenient stay for our special weekend. We were greeted with cookies on the house during check-in, room was very clean and notes were acknowledged by front desk. Ideal choice for travelers looking to explore Lower Manhattan.

This hotel is located in a very noisy area. It sounded like garage trucks were making pickups every few hours. It was extremely loud and even on the 19th floor. I could not sleep. Also, DoubleTree has horrible customer service by phone. If you are not calling to book a new reservation, there reps hang up on you!!!

Pretty disappointed. The website said there's valet parking but actually none. We arrived at night around 9pm, have to park in a parking lot several blocks away . With hotel validation we paid $58/night for parking. My husband had to walk back to hotel. We paid over $400 a night but basically no service at all at this hotel. Even no water offered in the room, you have to buy at lobby for $3. All Hilton hotel around the world offer free water. I told front desk I am Hilton Hornor member and she offered me two free water for the first night. The room is quite small and only two elevator working most of the time. You have to wait for quite some time to get to your room if it's rush hour. The phone in the room either is not working or no one answer the phone. We tried to call for help getting luggage downstairs but not successful. The only good thing is location, you can walk around wall street. Won't stay in the future

The financial district was chill for a family vacation, with great restaurants that aren't too busy available nearby. This was a great location for some basic touristy stuff like the staton island ferry, and the world trade center (and ferry to hoboken).

The hotel is very conveniently licated

Nice hotel with modern and reasonably sized rooms. Location great for using the Subway and for the Financial District. One slight issue like with many hotels in this part of town - there are not enough elevators to service the property meaning it takes ages to go and from your room. Other than that, a great place to stay.

I love it

Great spot for a tourist with local knowledge and kids.

Rooms are small but comfortable, staff were all excellent and friendly. Issues with the elevators- they were SLOW, and would occasionally bring you up many floors before going down. Several times we gave up waiting, they never showed. Leave yourself extra time to exit the building via elevator. Otherwise great and good quick service food options nearby for breakfast and lunch.

Small bed. It seemed smaller than a double. Also the lifts were an issue. At times only 2 of the 3 available and long waits both from ground and the floor I was staying on Good area though. Close to subway stations and iconic views on the seaport

Excellent location next to Battery Park…Close to ferry building. Easy access to Subway system. Walking distance to financial district

The hotel was very nice and we enjoyed our stay. The staff was exceptionally helpful and friendly. Other than the typical New York issues like parking and room size, the elevators were extremely frustrating. They passed by floors where they had been called. The longest we waited was.15 minutes, at which point we divided luggage into two trips and took the stairs for the 7 floors. The hotel has 44 floors. We were lucky.

Good enough for what we needed . Very helpful with keeping your luggage safe a few hours before the check in and a few hours after checkout .