DoubleTree by Hilton Sterling - Dulles Airport

Tired hotel, badly in need of a refresh. We did not get the room we booked. Air conditioning unit was loud, needed to be replaced.

Good property

Great

Toilet would not flush when we arrived. Maintenance said they fixed the problem but did not. I had diagnosed the problem for them, (stuck float) and after a second attempt to fix the problem they managed to cause the supply line to the toilet to leak. Our stay was for 2 nights so we dealt with the hassle of adjusting the float after each flush. Side note: Language barrier between cleaning staff and guests.

Great place. Super clean. My only gripe is the poor water pressure in the shower and the bath towels sized for toddlers. Took me forever to get the shampoo out of my long, thick hair. Otherwise, great experience.

Quiet and clean and decorated beautifully for the holidays. An easy check in process and fresh cookies available upon arrival.

Everything was perfect!

Everything

Tissues in bathroom were not refreshed. Complementary water was not provided.. Room had a musty odor. inaccurate billing charged for room service that was not used or ordered for any reason. With zero management available to help me with the billing issue because management is not available in until 2 PM.

We stayed there before we had to fly out of Dulles and it says they provide a shuttle bus to the airport but if you have an early flight you can’t get on shuttle bus till 6:00am. So we had to Uber to the airport which cost about $30 and when we were ready to be picked up from the airport the shuttle bus never came so we had to Uber back to the hotel. And parking your car at the hotel was cheaper than parking at the airport. Rooms were clean!

Long term parking Available through third party

Clean

rooms were old/needd update. difficult time navigating the TV as we don't have direct TV. Breakfast was awful. very very disappointed as the price was over $200/night

The only issue we had was when we went to get breakfast the employee acted very rude while retrieving our name and room number. Then when we wasn’t on her list she said “ well your not on my list so it’s going to cost you $17.95 per person”.I showed her our booking itinerary. She then said” I have to check with the front desk”. All the while expressing an attitude as if we was doing something wrong. There was between 20-30 people present. She should have approached us in a different manner.

Good

Convenient to airport. Great shuttle service. Very prompt. Clean but seemed understaffed. However, very prompt and respectful when present.

Check in was great. Dead bugs in toilet along with pink mold. Toilet broken but not discovered until into the night. Had to use lobby bathroom. Staff unwilling to assist due to 3rd party billing. Old run down rooms, used to be nice place. Asked for refund they said ask Hotels.com

Clean room. Comfy bed.

Excellent customer service

Very clean and quiet. Thank you