DoubleTree by Hilton Vancouver

The hotel is under renovation. We only know that after our confirmation. No lift, hotel offers to transfer the luggage to second floor. The smell is terrible, the a/c needs to turn up high to get rid of the smell. Although the room is big, the room layout is not user friendly, you can only wash your hands outside the bathroom, only one hook for hanging the clothes with bathroom. Close to McDonald’s that you can have breakfast there

Room was fine; it provided a place to grab a few hours' sleep before our early flight... and I was grateful for the family suite to keep everyone together. Guest service was terrible - never anyone at the front desk when we needed something. No vending machines so we had to pay $5 for a bottle of water! Pool was freezing cold and there were no towels. If you just need a clean, comfortable place to sleep, then this works. Just don't expect anything more (and bring your own water!)

Great stay, but very disapointing that you would have to pay for vreakfast.. 14 extra a person???

The property was under renovations.. including the elevator. Not a huge deal.. but the curtains in the room were definitely not big enough to cover the whole window. I recommend fixing that.

Clean and nice people

It was nice, but you can definitely tell it is being renovated. Our room had a nice bed, but only 1 chair to sit in and no sofa. And there was plenty of room for another bed or sofa—so kinda weird.

The property was under renovation which was no problem. I’m glad to see a business putting money back into the property. The room we booked was a king bed with a separate pull out sofa bed. Upon entering the room it was only the king bed and an empty sitting area with the second tv and nowhere to sit and watch it. The sofa bed was for our son to sleep on. Went back to the front desk to at least request a roll away just to be told there were none left. We asked to be switched to a two queen room to be told the same, there were none available. The only thing the staff could offer was more blankets and pillows for the floor. This is unacceptable when you pay for a king with sofa bed and they expect your guest to sleep on the floor. We would have switched to an acceptable hotel but not knowing if Travelocity would refund for this hotel made me uneasy. I didn’t want to end up paying for two hotels for one night in Vancouver and not be refunded for the Double Tree. Very disappointing and frustrating. We made it work and our son slept on the floor. A property should not advertise rooms that aren’t as described.

We booked a king room with a pull out sofa bed. When we went into the room the sofa bed was missing, just a wide open area with a second television and nowhere to sit. The front desk said there were no available roll aways available and no available double queen rooms. The front desk could only offer blankets and pillows for my 11 year old son to sleep on the floor.

Warm pool

Upon arrival we were notified of renovations, this was not told to us prior to the booking. Our first room had black mold all over the bathroom ceiling. We got switched rooms, although both rooms did not have a couch like in the listing. Much of the furniture and curtains were coming apart. Without notice they had shut off all the water throughout the building in the night. Which was awful as we got back to the room late and had no way to wash our hands, faces, shower, or even flush the toilet. They were also doing reconstruction in the room below us at 5am so it was quite noisy. They did not do anything for the inconveniences, it was an awful stay.

No elevator. Little help from front desk. Ice machine didn’t work.

staff was super friendly

The room didn’t have a desk to sit at & I was there for 2 nights and had to work for the day while I was there. There was also an alarm that randomly went off during the day. I called maintenance to look at it so that it wouldn’t go off at night. He came in and looked at one quickly but had to rush off for an appointment. The alarm ended up going off again at 9 pm and again at 1 am. It lasted about 10 minutes each time and shut off on its own but still woke us up. Not the best hotel experience.

The staff was amazing. But the room wasn't fully put back together after the remodel, tv wasn't connected, things weren't plugged in. That eco friendly toilet plugged 3 times and we had to unclog due to lack of staff. The gal who worked the breakfast also did amazing even though she didn't have anyone else helping her and your hotel was full with softball teams.

The property is under construction, elevators don’t work it’s dusty and dirty

Staff was friendly and helpful, but hotel was undergoing a major renovation during our stay. The elevator was out of order.

The property is in construction, air conditioning didn’t work in the pool area, the elevator didn’t work, for two night my smoke detectors were loudly beeping. They tried to Out in new batteries but didn’t work. The second night the same thing happened. All they could offer me

Horrible hotel. Under construction, no elevators, air conditioning didn’t work, rooms spelled musty. Way over priced! No better than a motel 6!

It was ok the property was under renovation

1. Not informed hotel under renovation. 2. Reserved a room that sleep 5. Description says 2 queen beds a single sofa sleeper. Images shows a sofa sleeper. Told by front desk that there are zero sofa beds in the hotel since covid. Told in the whole hotel there are only 2 roll away beds. Because we booked through a third party they would not upgrade to a suite or offer a second room. This is a scam by the hotel to force third party apps to pay for the upgrade or second room. My husband chose to sleep on the floor before another dime was paid to this hotel. 3. Front deal was awful. Was told they could not provide my husband who had to sleep on the floor a comforter because they cost $500. Front desk clerk refused to allow us to talk to a manager. 4. Room had poorly painted over water damage to the ceiling. 5. There appeared to be another family in the same situation as us, with no solution for them either.