Drury Plaza Hotel Dallas Arlington

I had a frustrating experience at Drury Hotel. Upon arrival, Liz at the front desk seemed disinterested. She made a comment that she wasn’t "doing this right now," which was off-putting. After providing my name and ID, Liz couldn’t find my reservation and asked for the itinerary number. I returned to the desk, where the second lady mentioned I did have an itinerary number. I provided it, and Liz started typing. After a few minutes, she admitted she wasn’t entering the numbers correctly and said there was no reservation. I asked how long it usually takes to get confirmation, and Liz casually said "all night." I clarified that my reservation was paid for and asked what to do next. Liz told me to call the 800-number. I contacted Expedia, where Ryan confirmed my reservation was there. He tried to help resolve the issue and attempted to cancel it, but only Drury could approve the cancellation. Ultimately, Liz wasn’t helpful, and the experience caused unnecessary stress. While the hotel may be nice, the check-in experience and customer service were disappointing.

This is a very exceptional Hotel. It is very clean and comfortable. The staff is excellent. We will definitely be staying there again.

We loved everything about our stay. The rooms were beautful, our son loved you could see the stadium. The pool and hot tub were great. Our favorite part was Ms. Connie - SHE IS AMAZING. She helped get my son to eat breakfast and let him give her stickers each morning. Loved the stay.

Great hotel! Clean, friendly staff. Great amenities! Definitely recommend!!

It was nice and clean. Breakfast time was great. Its close to Globe Life Field and AT&T stadium

Very loud lobby and happy hour, but fun!

Todo muy excelente

Zero complaints! Perfect from check-in to check-out!!

Friendly and helpful staff.

A+++ hotel. Don’t hesitate to stay here!

Was excellent service, clean rooms

It was great.

The only reason I didn’t give them 5 stars is because they didn’t have any hand cream in the room. I’ve never stayed where they did not have a small sample size of hand cream. Other than that, it was excellent.

Great Stay, wonderful staff!

Good food. Nice rooms. Very very clean. Staff so friendly and helpful very affordable price for the level of hotel this is

The hotel is pretty awesome. The staff is friendly and the amenities are great. The rooms are clean and modern-the only downsides are the beds are a little hard, the pull out sofa bed is pretty rough to sleep on and probably most inconvenient is the AC. The airflow is off-the “living room” area cools down just fine but the “bedroom” stays quite a few degrees hotter.

It was great

In the heart of the Arlington entertainment district. You can see AT&T stadium and Globe Life field from the hotel.

Loved it

Amazing place to stay with amazing staff and some decent food. AND free drinks! Love this place!