休斯顿凯蒂元素酒店

D

My family was ill for most days whilst staying in the hotel. It appears as long as the AC was blowing allergies and illness came up. When we left the room we were ok. Furthermore, we were charged for the complete booking although we checked out early and the front desk said we will not be charged after spending 6 rather than 7 nights. We were advised that Marriot's new policy is that the complete booking has to be paid for regardless of checking out earlier. Additionally, there is a high degree of misleading prices a nightly rate was initially booked but then after the bill was received, the rate increased each night. Hotels.com provided no support to have the issue rectified. This was in fact my 3rd stay at the Element sadly I am doubtful I will stay here again.

It was quite and clean but they did not have any mirrors out side of bathroom to use. My room didn’t have a safe.

This hotel is fabulous! Check in was a breeze! They did put us in a room by the elevator but moved us without any problem. The one bedroom room was clean, and spacious. This has got to be the quietest hotel I've ever been in. The air conditioner worked great, maybe even too good lol. The bed and pillows very comfortable. I would have loved an extra blanket in the room. The couch was rather uncomfortable due to it being a sleeper, but it was fine. The breakfast was good and plentiful. The pool was lively, but could not stay out there due to smokers. The staff was so happy and friendly. I recommend this hotel 100%

Nasty

Pleasant experience and comfortable stay. Nice, clean rooms. Breakfast was frequently replenished and available to all. The staff were friendly and helpful. Will definitely stay here again when visiting the area.

The rooms were very spacious

Great place to stay!

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Great place to stay!

Brekfest is terrible

Great location and excellent service! Rooms are very nice!

Amazing the entire staff was wonderful

Friendly staff, and cleaned room.

Checking in I was greeted with that there is no water and it will be 3 hours before it will be back on. I was there to attend a graduation that evening. Then day two I was greeted that the elevator was not working so I had to walk up four flights of stairs. Yes my room on the 4th floor. Two day stay and they did not want to give me a discount for the inconvenience that they caused me and my family.

Our first evening at the hotel, seemed to be going fine, until my child used the one bathroom in our room, only to discover then, when we called for maintenance to unclog the toilet, that there was a plumbing issue (hotel-wide), requiring the water to the building to be shut off for 3-4 hours (during prime showering times for most families). We could not even wash our hands. The next and final day of our stay, after both my daughter and husband injured themselves on a discrete excess concrete base around the tightly packed picnic area, where we planned to eat lunch by the pool, before swimming as a family - though the injury to my daughter, causing blood to be drawn from 3 of my daughters 5 tires on her left foot, prompted my husband to ask the rep at the front desk for bandaids, to which she declined, stating they had none for residents. Finally, a supervisor, came to help, but that was all for not, as though it wasn’t more than enough for one stay, just to finally begin to make our way to the elevator to clean up and have dinner in our top floor room, when the same representative, adamant that she had no first aid to help our daughter, informed us that the elevators were now our as well…so our family of four (hands full of bags) had to hike the concrete (and blood stained) stairs to the top floor. All to find out that zero concessions or bill reductions would be offered, and no medical reports from the various safety concerns endured would be accepted.

Amazing staff

Clean and facilities are nice

Our stay was short, but we did enjoy the decor of the room and size of the room was very nice.

While the hotel facilities are quite nice, rooms were large and the staff was very friendly and accommodating, other aspects were a mess. The elevator broke down and wasn’t repaired during my stay; my guest discovered a bedbug in their room on the final day of the trip and didn’t really get a meaningful resolution. So stay at your own risk?