I was excited to book Elizabeth Oceanfront Suites for a special one-day vacation with my toddler before our baby arrives. Being very pregnant, this trip meant a lot to us. Before booking, Caleb promised a top-floor corner room facing the lighthouse, assured all cleanliness concerns would be addressed, and guaranteed a 12 PM late check-out if I joined their free membership. Trusting him, I booked and confirmed the room the next day.
At check-in, Caleb confirmed the late check-out, but the room was NOT as promised. When I asked, he shrugged, gave no apology, and no alternative. The AC didn’t work; the room was 80 degrees, forcing us to close blinds and lose the ocean view. Maintenance visits wasted hours of our $450 stay, ruining our plans.
Front desk staff Aaron was rude, hung up on me, and then became unreachable. We moved to a downgraded room that smelled of dog urine and had no phone. Fresh towels were brought in a garbage bag — disrespectful and completely unacceptable. The pool was filthy, with used bandaids and looked like a construction site. Felt uncomfortable letting my toddler swim in such conditions.
On checkout day, staff knocked early 2x, then said I wasn’t signed up for late check-out despite Caleb’s promise. Manager Tiffany promised to call me but never did.
This was by far the worst hotel experience ever, with broken promises, rude staff, disgusting conditions, and no accountability. Save your money and sanity — book elsewhere. You will regret it otherwise.