罗彻斯特亨利业塔/大学区费尔菲德万豪酒店

虚假和误导性广告，卫生差，不通情理！

The room was pretty average, but the bathroom was SMALL! The door came within an inch of the toilet when you swung it open and closed. That’s my biggest complaint. The free breakfast was mediocre. I’ve had better for sure. But overall it was a pleasant stay.

Quick check in Amd out. Great breakfast

Hotel was comfortable and clean. Staff were friendly and helpful. Only issues we had were with the breakfast. Cramped area, sausage was overcooked and hard, eggs cold and cereal was limited. We actually forgo breakfast second morning and went out to eat.

Clean rooms

Very comfortable, clean, good value for amount paid.

1. Noisy! We were given a room next to the elevator. We can hear the elevator going up and down through the wall. Took us awhile to figure out where the noise is from. The constant sound woke us up early morning. 2. Noisy! The ac unit is extremely loud. The room furniture seems modern and newish. Guess they didn’t bother to replace the old ac unit. 3. The bathroom is really tiny. Overall really bad stay and will avoid if you want a good rest.

Bathroom floor had sticky goop patches. Pointed it out within an hour of arrival, and twice again to the front desk staff. We stayed 3 nights total, never any attempt to clean it by the staff. Gross, disappointing service. Never again for us.

It was good, clean, I probably stay there next time I visit the area.

Room was OK, AC very noisy. Decent breakfast.

More toiletries

Nice safe hotel

Clean comfy

Keys wasn’t working it was programmed 4 times back up and down from office to suite (both room keys)( so inconvenient) and it was a very late that we were checking was already exhausted. I just wanted to go to bed.then the emergency light keep on blinking all night long( once again attention was called to the front desk and was told that there was no maintenance worker available. They were going to give a discount)then no lights at all in the room by morning time because the power was done, uncertain areas of the hotel which of course, was on the side where our 2 rooms were, elevators were done like to use. The bathroom was stung like in the hotel room was done, and that was how the blinking in one of the suites which was the upper suite finally got the lights to stop blinking. after speaking to the morning front desk, I was just given the information to speak to a manager, but the manager herself was new and wasn’t going to be until Monday.

The front desk staff were very personable but we were dismayed to find our room hadn’t been cleaned properly. There was old rice left in the microwave and a used tea bag in the coffee maker. We also think that the bathroom amenities hadn’t been properly replaced. There were no drinking cups or hand lotion bottles. It made us start to question if the room had been vacuumed or the sheets changed since the last guest.

Very clean property. Friendly and helful staff. Coffee amazing.

ok

Our stay at this hotel was overall fine, but the evening of the one night we stayed, we used the pool. After spending some time with my kids in the pool, I began to notice some very disgusting looking globs in the pool. It made me feel sick to my stomach, and I feel sick to my stomach now even recalling this. It was gross.

Standard service for a very high price.

Served the purpose for graduation. Pillows were flat