Four Points By Sheraton Manhattan Midtown West

Stay 6 nights and only clean the room twice

Small rooms, bad service.

The restaurant has great hours, breakfast, lunch and dinner. Hotel staff was friendly and professional.

The a/c wasn’t working I called and called and no one answered. Barely slept due to sweating and too tired to get dressed to go to the lobby. When I checked out I told the staff at the front desk and she barely acknowledged it. The bathroom was small no vent you sweat as soon as you get out the shower.

Best staff they were all very kimd

Muy lindo el hotel, impecable, gran personal y muy atentos a todo lo que necesitas, todo muy ordenado, seguro volvería.

Room was cozy and the City view was beautiful, had a great stay.

Great stay and service.

It's a wonderful hotel in a great location. The only problem was how they handled a problem. My hot water wasn't working. I asked them to check it each day. Each day, instead of fixing it, I received the response: "you should have told us about it! We would have fixed it." "I don't understand. I'm telling you about it now." The third day, at least, someone came to the room and tried to do something. My bathroom was disassembled. But still not working. I did a 10 second cold shower, enough to wash a dab of shampoo out. I checked out and when asked how my stay was, said "It's a nice place but I had no hot water the whole time." "We would have moved you if I had known!" I just left. Is this some new customer strategy - blaming the customer? I'd like to stay here again but I'm cautious.

Staff were amazing. Great location! Must request refrigerator prior to stay. Only complaint DO NOT eat at the restaurant in the hotel. Over priced $10 for small can soda, and food was not edible !!!

Wonderful, welcoming, and helpful team here as always!

This hotel looks new, clean building with kind staff to help us. We were fully satisfied our staying. The location is bit far from Times Square but easily access form nearest subway station

My stay at the Four Points Sheraton was fantastic! From the front desk to the room service, I was pleased. It was helpful that the hotel was a short walk to the Javits Convention Center. There were nearby options for meals. I made a good choice.

Incredible staff. Gorgeous view. Accessible to all of the magic that the city offers. All while being a short walk to the convention center. Perfect.

Great location. Very comfortable stay. Will return.

The team at this Four Points are very helpful and friendly, some of the best hotel front desk staff I’ve ever seen. They accommodated my unusual request to store pizza and held onto my bags even after checkout which was very nice. The room itself was very clean and modern, though a bit small. I was surprised to see there was no fridge in my room, but the front desk folks managed to have someone bring me one which was great. Highly recommend this hotel!

This is my third time staying here and it was a pleasant surprise to see the updates they did on the renovated rooms. The staff there are top notch and its one of the reasons I chose to stay here again. It's in the perfect location to walk to main attraction areas and subway station is close by.

The property was nice, the rooms were nice and modern. The restaurant was inside was nice as well. Only problem I had was when I reserved the room it stated a fridge would be there. When we checked in we were told a fridge was there. We get in the room no fridge, called the front desk they said that they were all accounted for and they would bring one the next morning. By the time they brought the fridge we didn’t need it anymore as we were leaving the next day. Only thing they could offer was a breakfast voucher we stated we wouldn’t be using because we would have to catch our flight and didn’t have time to stop for breakfast.

Friendly staff, great convenient location to any event at the Javits Center

I was promised “views “ and was put on the 5th floor . Not a complainer so we made it work . Rooms aren’t very spacious and it felt cramped even with just the two of us . There is NO parking and the closest garage charged us $110 for 2 nights to park our cars . Overall it was a nice hotel room , quiet and the uber picked us up and dropped us off right out front . There no refrigerator In the room and you were out of luck if you needed ice because it was on the LL. Enjoyed my stay but for the price I would stay somewhere nicer next time .