When I arrived at the hotel at 4 pm the doors were locked and I couldn’t get access. Within 10 minutes, the doors were opened. But that left me standing in a small vestibule for a while waiting. The room that I got was probably the smallest room I’ve ever stayed in. The whole room was the bed. It was uncomfortably small. I would not recommend this room.
When I got in for the night, I walked through a fight in the lobby and ran into an elevator. Got to my room and realized the deadbolt doesn’t work. I was way too afraid to go downstairs and say something and I’m not switching rooms with a kid. I felt unsafe all night. I spoke to staff on checkout about my experience and I was offered 5,000 points (on the account I had to get because when they free WiFi they only mean if you have an account with them.) the staff was very nice, but there wasn’t enough of them. I would pick a different hotel next time. I had thought I was getting a good space with this brand, but this was not a great experience.