格兰德酒店

We arrived at the hotel, approached the front desk to check in and the employee informed us that they were closed due to renovations and they did not have any heat. There was no attempt at letting us know whatsoever. We called every single hotel in the area and there were absolutely no rooms available at any of them. She was completely unapologetic and we were unable to get a room in Minot.

They increased their park and fly to $35 a week and you have to park way behind the hotel property and cannot enter the backside of the hotel, you have to walk all the way around, which is near half a mile. It is -3 right now. Because of renovations, there is literally only 5 vehicles in the front lot as most of their rooms are not available. The pool and restaurant is completely closed. This is not on updated on Expedia. The front desk person has zero customer appreciation and actually was rude. The rooms heat doesn't work as there are portable heaters in the room. I won't be back and we usually park and fly a few times a year and stay a few times in fall as we drive through.

The Grand Hotel was pretty quiet during our stay. Sad to find out all the renovations happening, but looking forward to seeing what the new improved amenities will be like.

We appreciated how clean the property was. We ended up staying for 4 hours and then just ended up heading back home when my flight got in. I got the hotel room for my mom and brother who were waiting for me to fly in. Since the restaurant wasn't open there wasn't anywhere for them to eat. This is fine but it should be very clear that these amenities aren't available when booking so people can then decide if they want to get the room or not.

No shuttle service available the night i arrived at airport. This hotel did have construction going on which was stated but i booked specifically for the shuttle. No restaurant available, just absolutely disappointed 😞 other hotels in the area offered more for same price. Asked to speak to management but never got a response.

Stayed there previous years before flight always enjoyed my stay , but this last one was not up to scale for the price

The heat would not turn down in the room. it kept getting hotter and hotter. 78 degrees, it was horrible and that was with the AC on full blast

The staff was nice and helpful, but the heating system was not working in a lot of the rooms including ours! They brought up a space heater in order be semi comfortable. Restaurant was also closed for remodeling.

It is our place to stay while in North Dakota! I like the location close to the airport and the staff is always friendly! Currently under a remodel and restaurant is closed.

Terrible - old/dated and under renovation - noise as a result, woken up at 7am by contractors. Took 2.5 hours to get checked in (after multiple room changes due to beds wrong, a/c issues, cleanliness), due to heat not working in one area, being given 2 doubles instead of the reserved double kings - no a/c, doors don’t work - no shuttle upon arrival as requested and confirmed with on site staff when we checked in 2 weeks ago. Booked here to save some money and be close to the airport but is not worth the hassle and issues - onsite staff explained new management is the cause, corners being cut, onsite maintenance not being kept up, contractors with no experience and no one checking quality of work. Door knobs from door to door don’t work or require “special” instructions depending on the room. Would not come back nor recommend this place to anyone. STAY AWAY! (Another couple advised they were moved rooms due to mold, springs protruding from the bed and non working electrical)

This property has been under renovation for the last 9 months. Basically the restaurant, bar, and pool areas. They don't know how long it will last either. The rooms smelled funky, Shower curtains were moldy, and they don't have any TV service (never had it 9 months ago when we stayed either). We did stay in the KING SUITE rooms everytime too. So much for an upgrade. Never going back.. This was the 3rd time within 2 years and same thing everytime.

The room was dirty, toilet seat broken underneath an it looked as if someone got sick o the TV in the room.

It was very clean, we booked a suite room which was perfect. Great if someone wanted to stay up later or get up early to watch tv and not disturb others.

Room was extremely dirty, smelled like an ashtray and as soon as I got to the hotel I had to ask the front desk for toilet paper. The shower was filthy, there was an orange ring from the last guests soap bar.

It was old and outdated.

Good

Really old with renovations going on, but our room was decent and also a decent price.

The staff were wonderful. The bed was very uncomfortable. Seemed to eant to roll you out. Pillows have absolutely no support. There is no traction in the bathtub, which is a problem for is older people. There are limited ice machines on the property. They are remodeling the pool and resturant, but the rooms need updating more! Again, I could not have more praise for the staff. They were wonerfull!

Thank you!

We stayed here to park and fly. Staff was great and room was fine. The property is under renovation so there was no restaurant or pool at the moment. Shuttle service to the airport was quick and friendly.