希爾頓花園酒店獨立酒店

Always great here.

Na

We got to the hotel at our check in time and there wasnt a room available for our reservation. So we decided to sit in the lobby and wait alongside a few other families. The lobby looked like it hadnt been cleaned in a while and there were spills and crumbs everywhere. After about 30 min of waiting we decided to shop while we waited. Finally at 5:30 we got the text saying that our room was ready, two hours after our scheduled check in time. Once we got to our room and entered i realized that the room wasnt the room that i had paid for. So i had to go downstairs and get a refund for the price difference or the room we were in. The staff were very helpful and did the best they could. Overall it was a dissapointing experience.

easy access and the rooms were very nice

I liked the amenities and the level of service. Very satisfied!

Caulking of the the bathroom, vanity & tub, was a mess. The railings on the pool & hot tub are not secure. Definately needs updating. I expected & certainly hoped for more from a Hilton Garden property.

Old rooms, very stained carpet and not at all worth the price.

Very clean great staff happy hour friendly

Great stay

staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.

The hotel pool & hot tub was dirty. Rooms were clean except the vents & filters in the heat/air, these were full of dust. For people that have allergies & asthma this wasn't good. We didn’t have hot water & when we thought we would it was only lukewarm. One of the elevators wasn’t working on Saturday.It was working the first night we got there but then stopped. The only other elevator was barely working. During checkout I had brought it up all she said was I will let the engineer know. No offer for inconvenience or anything. One of the housekeepers showed more remorse for the inconvenience than the front desk. He apologized for all the inconvenience that went on this weekend & hopes this doesn’t stop from coming back. One of the workers that was doing the food area on Saturday morning she was very nice even though it was open yet she went back & filled my cup with steaming hot water for my coffee (that I brought myself). The breakfast was ok. I didn’t care for the set up. I wish it had waffle maker so I could have just made a waffle along with the eggs bacon etc. we didn’t have time to sit & eat.Now back to checkin. There was only 1 person at front desk and did a great job. It was a busy place with so many trying to checkin and others trying to buy goodies in the little snack area. She was very nice & apologetic for such a long wait.Hope they do deep cleaning filters & vents. Hopefully figures out the issues. If it wasn’t for the issues I would have gave all stars.

No hot water and looked old

Very convenient

This property is under renovation and I got an old room. Requested single king bed got 2 full size beds instead. Breakfast was good.

It was good

I love a Hilton but this one was disappointing. The bed was super uncomfortable, there was no hot water when we showered and the bottom of the tub was brown like it hadn’t been cleaned in 2 months. The elevator was so freaking slow I was afraid I was going to get trapped in it every time. The location was perfect but I wouldn’t stay here again.

Our room was clean, but unfortunately the whole hotel smelled like a sewage line had broken out in the hotel. The room smelled musty but other than that everything was clean. It was a fine stay for one night, but i definitely wouldn’t have stayed any longer.

The bed was very uncomfortable and I paid for a king size room and I got a queen size bed

No hot water, run down, bathtub was clogged non working

I only booked with this property because it had a hot tub, which was broken that night. They also had a wedding and booked a childs birthday group. Both which were obnoxious and went running around most of the night. But we couldn't even get use of the pool or breakfast because of crowds of children/drunk or hungover people. Waa not relaxing at all.