Holiday Inn & Suites BOTHELL, an IHG Hotel

Our stay was pleasant and the staff was too. Unfortunately we were on the 4th floor and the elevators were BOTH out of service. I've had recent knee surgery and this was a very difficult trip down the stairs with me struggling not to fall or re injure my knee.

Room was very musty, damp smelling. Seemed to be fairly clean though. It was an adjoining room and was very noisy through the door. Nothing terribly wrong, just not really a high quality hotel. People were very friendly and helpful when I interacted with them

Front desk was very friendly, we enjoyed our stay.

Rooms were not sound proof. AC was not working well. Property and room was clean. Location was accessible to amenities in the area.

Mostly great, just a few things.. there was no bartender at this location, so I couldn’t get a cocktail after a long day of traveling. The food was okay, service was terrible. It was the same server and chef. He did his best. Also the fire alarm went off at about 11pm or so.. for about 20-30 minutes I think. We evacuated but with zero instructions from staff. We weren’t told anything about what happened, no apologies or anything. We were falling asleep when it happened. The room was great though, comfortable beds, clean room. The pool was nice but the hot tub was unbearably hot. The place was clean and in a safe and beautiful location.

Very rude and inexperienced restaurant/bar staff

Using the hotel for a one nighter and it’s pretty decent, will for sure come back.

The hotel manager that checked us in was super friendly & knowledgeable.

clean room, entry area and surrounding grounds were nice. king size bed but only 1 lamp on one side of the bed, odd. bathroom sink area need towel racks for hanging towels, this bathroom had none, odd.

Staff were absolutely wonderful.

Checked in after dark. The worst case of location I've ever experienced in my life. There is no lit signage at night at the driveway entrance. There is no indication that there is even a hotel here. Every single street lamp in the parking area was turned off. No way to see the facility from the street. Took over 30 minutes once in the vicinity to find the place. Only light was at the front door entrance. Of course after parking (in complete darkness) it wasn't until approaching the front entrance that there is a lit sign on the facing of the building when looking up from the front entrance. This is hidden completely at night by all of the large trees obscuring any visibility of the building. If you decide to stay at this hotel DON'T arrive after dark because you will be completely lost. Even iphone App Maps will not lead you to the front of the building. Tried it 5 times. The App Maps te4ll you you Have Arrived... with no visibile cues that you know where to go next. What a complete cluster F**k! Unacceptable. Worse than 1 Star. A complete ZERO!

This place need a better housekeeping services.

Breakfast isn't included. The food is blend and not worth the prices.

Super nice staff, very clean room

Everything

Hotel Staff were very friendly and accommodating. Restaurant was ok but limited breakfast menu was mainly microwavable items.

the whole staff was nice, just 2 things was when we asked to see if we may use conference room for meeting we were not allowed and bar was never open, 2 reasons why we chose this Hotel

I have to say that the staff at this property made the stay. The facility itself wasn't what I would expect from a Holiday Inn - even express. The vinyl floors and lack of any or decoration on the walls made the room echo. There aren't many amenities around the property and the on-site restaurant was closed.

Check in was easy, employees were all friendly and smiled. The only thing we didn’t like was the odd smell in the room. Clean, but just a little weird.

Very nice hotel with friendly staff