Holiday Inn & Suites STILLWATER - UNIVERSITY WEST, an IHG Hotel

Very convenient and not out of the way, super clean and nice/updated.

Clean and comfortable room.

Cleanliness

Nice and new and friendly staff!!

Nice clean property with friendly helpful staff

Friendly and efficient check in. Unfortunately the room had a foul musty smell mixed with lingering cigarette smoke and cleaner. The wall a/c unit was covered in dirt and dust. Bed was too firm for my husband, but ok for me. The bathroom appeared mostly clean with a few stains. Thankfully we only spent one night and it was not an expensive room.

No hot water Friday or Saturday. Was not informed upon check in. Charges way more than the hotel rate was for the night to not have hot water. This means the towels were not washed in hot water either. Staff said they were aware and were waiting repairs. We stayed to have hot showers and sleep but that did not happen.

The most accommodating and friendly staff I have ever experienced! Steve was an absolute gem!

1st room smelt like an animal had stayed in there, so we changed rooms!! The carpet are out dated and needs to be replaced.

No hot water in the shower

Very clean. Quiet. Freezing when we got in the room. Air conditioner on and it was raining with possible snow. Very little hot water all weekend. None on Sunday morning. Staff was nice. Needs updating. Overpriced

We had an extended stay. The room was not cleaned well during our stay. We thought there was a mouse in the room and when that was confirmed visually, I told the staff about it and their rely was “that doesn’t surprise me.” The breakfast buffet was pretty good, but there was never anyone around if you needed something. I might stay there again, but I’d look for other options first.

Clean and friendly staff

Stay was good as usual. A couple of things that need to be fixed are; 1) Ice Makers on each floor. (They only have 1 on the 2nd. floor) 2) Broaden the food menu for dinner. Options are iffy at best.

It was not a good stay. The tv was not working right the whole night. The guy at check in did offer to switch rooms but we got tot working but later that evening the signal went out again. Just awful. I’m a tv person and if I can’t watch tv I am not right. We just turned it off and went to bed. TVs with digital boxes are just awful. When the signal goes out who is there to fit it and then nobody in hotels have tv boxes anymore. So they was just old. Then the breakfast was just awful. The food was cold and then the coffee was warm. No creamer but hazel. How do you not have half/half or a milk substitute if hazel is the only creamer. Then the butter was hard and couldn’t spread on the toast. Just not a good experience. If we come this way this hotel will not get my money again.

Person that checked me in was super nice and fast

Nice, clean and comfortable

We were there for three nights and four days. We had to switch rooms the first and second night because of baseball players staying there. Rooms were fine but second night we got evacuated from the wildfires and dust storms. Third night was great and we came back so when it was time for checkout we got a refund for the night we didn’t stay. So overall it was nice

Tried to check in for our reservation at 3:30pm, no rooms available, came back around 7:30pm, hotel was evacuated. Was never able to actually check in, had to drive 3.5 hours home that night instead of staying in Stillwater.

Great place to stay to go see a student at OSU.