奥斯汀西北凯悦嘉轩酒店及套房 - 雪松公园，IHG 酒店

I stayed and worked remote in the larger area king bed room. The bed was very comfortable and room offered plenty of space. I’m not sure how the WiFi strength was because I brought my own T-Mobile 5G WiFi tower, but that signal was great. Breakfast was very good, and so was the staff! I will stay again and I actually reserved this hotel for a future stay this coming mid August 2025.

The young girl, name Skylar was so very very polite and very helpful

Terrible experience. I booked this hotel specifically because they have photos showing a hot tub next to the outdoor pool. When I arrived I saw that these photos must be very out of date because where the hot tub used to be is now filled in with concrete and there is NO hot tub. False advertising. The hotel is much more rundown than the photos let on. The air conditioning unit dripped continuously onto the carpet making the floor wet and created a musty and damp smell in the room. One evening, when returning to the room, my mother and I got into the elevator and the doors closed and the elevator didn't move. We pushed the buttons and nothing happened. The door wouldn't open. We pushed the call button and the woman at the front desk came to assist, but there wasn't much she could do. Fortunately within a few minutes the doors opened on their own but it was a nerve-racking experience and we didn't trust the elevator from that point on. Because of the issue with falsely advertising a hot tub when there is not one on the site - I requested a refund but was denied. Expedia worked with me to try to make a refund happen and an agent that I spoke with said that a manager named Jeremey approved at least one night of our three night stay to be refunded; however, when trying to find out details about when to expend the refund I was told it wasn't going to happen after all. I would urge anyone thinking of booking here to look elsewhere.

Good Front desk service. Thx

The property is old, and the towels weren't cleaned; they were gray.

Had a great stay! Property was clean and in good condition, and the front desk staff was wonderful!!

Room was clean and ready at check in time. Beds were very comfortable. Only negative you can hear car/truck noise in parking lot even on third floor.

George at the front desk working night shift was great. No issues with hotel. Would stay here again.

Very nice

The room was cold, clean, and comfortable! The breakfast buffet was terrific, and the staff was very attentive. GREAT STAY!

I liked the easeof going in and out of the property. The staff was real friendly.

It was quiet

The property was nice and the rooms were comfortable. The pool however was very dirty, alge growning on the sides and much to my disappointment, no hot tub. The breakfast they serve was very good.

Room was not ready when I arrived. Took twenty minutes to find alternate room.

Enjoyed our stay & the staff was great!

The overall condition of this location was ok; however, the a/c had an error on the control panel and was somewhat difficult to control. The worst issue though was the shower. I liken it to taking a shower under a drinking fountain. Not sure I’ll try this location in the future.

Very close to everything

The room was hot the AC did not work.

Excellent stay, front desk was extremely nice. Highly recommend this hotel.

The place was safe. Good, clean. Breakfast was good coffee and tea too. We had a good stay. No problem at all.