Holiday Inn Express FRISCO LEGACY PARK AREA, an IHG Hotel

Came from out of town for a doctor’s visit. The room was humid first time walking in. The TV stop working a few hours after checking in. Tried to call down to the desk and the phone didn’t work and yes I did check that it was plugged in. Next morning, went to take a shower and the there was very little water flow from either faucet. Informed the desk person when checking out and they couldn’t or maybe wouldn’t offer any discount.

Wifi was not working in my room ,upon reporting that no action was taken. Cold water in the tub was very very less, only hot water was coming due to this we should be very careful while opening the water, otherwise you are gonna to burn your hands. Cold water is very very less. I could not able to do my work in hotel due to WiFi was not working then I have to leave early. PLEASE FIX WIFI AND WATER ISSUES THESE ARE NOW BASIC AMENITIES.

would stay there again

The overall appearance of the hotel and part of the room was disappointing. The bathroom was in poor condition and not very clean (the shower). The light in the bathroom made a horrific noise. Ice machine in the hall was not functioning. The smoke detector in the room looked like it might not be connected. We have always been very happy with Holiday Inn but this did not feel like a Holiday Inn.

It was very pleasant

Great place

When we checked in the toilet would not flush they didn't fix it until the next day there was blood stains on comforter housekeeping never came and cleaned it made beds ,they were remodeling and paint fumes were awful.We stayed there due to I had surgery at 5 am down the street I was up all night with neighbors fight and a women screaming on and off for hours

the staff is always great the hotel is still undergoing renovations

There were roaches in our room and I hate the old 90s AC

When we entered the hotel lobby it had a very musty smell. The clerk at the desk reeked of cigarette smoke because he was out smoking on the walk where the handicap parking spaces are. We got up to the room fine but there were spots on the comforter meaning they eitherndid not get them clean or they had not been changed. When we got in thenrestroom there wasnonly 1/2 a roll of toiletnpaper. The drain on the bathtub was diety lookingnlike it had not been cleaned and I knkw they turn the a/c units off during the day but here in Texas you need to have them setnon something, even 78 or 76 so you can be half way comfortable instead of sweating waiting for thenroom to cool off. The breakfast was bread (to toast, bagels, muffins, yogurt, powdered eggs, bacon, sausage, yogurts and juices. They had already taken the pancakes or waffle stands taken out of the breakfast area and they were tonserve until 9:30 !,# we wentndown around 8:45.

There’s no lights in the parking lot. Tv don’t work . Not like pics

Ceiling needed paint, makeshift electrical stuff was coming off the wall. As you look out the window tiles were missing on the roof. Poor condition.

I went to the pool and there were children blowing snot in it. The uncle was cheering it on and saying how stringy and long it was. I did not get in. The tub filled up with water and took forever to drain. Ankle deep water during my shower. The linens on the bed had tears in them and there was writing on the wall outside of our room in permanent marker. The elevators had missing number on the buttons and the breakfast was mediocre.

Clean,in the process of being updated. Staff were all very friendly and helpful. Breakfast was good, no waffles though, only disappointment for me. Ill stay there again....

Stay was good, beds were comfortable. Breakfast was good. Carpets look worn. Carpet freshener was pretty strong smelling.

Overall this hotel should not be open until the complete renovation is done. Only the 1st floor and lobby area are nice. I had two rooms on third floor. The bathrooms were dirty. The tubs needed to be replaced. We had to clean both bathrooms before we could use them. The mattresses in one room smelled as if someone had left human waste on them. Some of the appliances did not work. Outside of the lobby area near the bench, rats were seen running around on the ground and even one inside the hotel lobby area. The good thing about this hotel was the day staff. In spite of the problems, they made every effort to make our staff as good as possible. However, the night staff should not be in customer service. She was rude and dismissive. I believe if given the proper time to complete the renovations, this hotel could be good!

All good except bathrooms are little old. Other than that it’s great and breakfast options are good

They did not clean the room properly. There was not enough towels, and the TV didn’t work.

Good location. That’s about all that was good about it.

100 % reconended, clean, convenient and super friendly staff.