紐約切爾西 - 諾瑪德區智選假日飯店，IHG 旗下飯店

Parking fee was included in the rate that I had already paid, but I was charged at the parking lot when I checked out. The staff at the front said that they would refund the parking fee, but the refund was not made till now.

We loved our stay at the Holiday Inn Express Chelsea❤️. It was located in a convenient location for subway and eateries. The staff was kind and helpful during our stay and the free breakfast was a great bonus! We would love to come back here again in the future. Our trip to New York was amazing and having such great accommodation really helped our experience. Also, we were blessed with a week of beautiful weather!

We stayed for a weekend. The rooms are small, but comfortable. The lifts are slow st times. The breakfast is ok, but very crowded.

The breakfast area is small

They gave away our room and did not notify us. We were left scrambling to find a room at midnight in NYC.

As a Business person i have stayed in many Hotels in Manhattan this was one of the best everything was perfect the staff was nice the service was awesome ill definitely stay here again. The room service was frequent 5 stars un everything

Aggressively mediocre experience with overcrowded breakfast area featuring lukewarm food. The location is good, but keep your expectations of the hotel experience to a minimum.

We had a wonderful stay New York City Chelsea.

Would recommend to others and stay here again when in NYC

Everything went smoothly.

Long weekend trip with family for fun. Hotel was nice on a quiet street, beds were comfortable. Room was very small but had everything we needed. Breakfast in the mornings was good but area super crowded with limited seating.

No phone in room. No ice bucket. Bathroom light wayyy too bright

I had an excellent stay at this hotel, which I ended up extending by a day as it was perfectly suited for this trip. Great for a solo business traveler: perfect location just a short walk to Penn Station and several subway options, many dining options (for all budgets) also within a short walk, reliable WiFi, comfortable and quiet rooms, and a very friendly, welcoming, helpful, and courteous team (especially the hardworking staff at the breakfast hour)! And it's surprisingly reasonably priced, especially given its very convenient location.

We love the location to the train station and Madison square garden. The staff is always very nice and eager to help with any questions we may have.

The employees were so kind and helpful! Location was perfect; close to food, shopping, subway, etc. The beds were very comfortable! The ONLY thing that would make it better would be a mini fridge in the rooms. :)

Great hotel! Very clean and close to restaurants, stores, etc. Our only complaint was that we were right next to the elevator, and it was a little noisy.

Great place !

Denied Entry Despite Paid Booking – Unprofessional and Unsafe Staff Review: I had a fully prepaid reservation through Hotels.com, yet upon arrival, I was denied check-in by a front desk staff member who was extremely unprofessional and appeared intoxicated—there was a noticeable odor of alcohol and drugs. Despite presenting my valid confirmation, I was refused entry and told to leave the premises without explanation. The receptionist’s behavior was hostile, dismissive, and completely unfit for a guest-facing role. This occurred late at night and left me scrambling to find emergency accommodations, resulting in over $500 in unexpected expenses. This experience was not only a breach of contract but also raised serious safety and ethical concerns. I’ve escalated this issue to IHG Corporate and will be pursuing formal complaints with consumer protection agencies if proper accountability is not enforced. Travelers should be warned: this property’s management appears to tolerate unfit staff behavior, and guests risk being turned away even with confirmed, paid reservations.

Convent to facility using for surgery. Desk attendant very helpful for restaurants. Over and beyond !

Great stay , great staff this will be my go to hotel for NYC.