洲际酒店集团假日酒店及套房孟菲斯-沃尔夫切斯购物中心

The person checking us in said he would give us complimentary breakfast but did not put us on the list but the women checking in the people eating breakfast was nice enough to honor what he told us and also the ho

I enjoyed my stay during the week, but the weekend was loud. They seem to have hotel parties with kids on the weekends, there was alot of yelling and door slamming on the weekend nights. There was only one elevator working for 6 out of my 7 night stay. My room had a strange smell to it when you walked in, I feel the cleaning staff could do a better job cleaning, there was hair in the room. I had to do my own cleaning, I assume they just spot clean. The staff was very friendly and helpful. There are a lot of food options around, and they are close to the interstate.

Everything is great! The girl who checked us in was so wonderful and friendly made me feel very welcome. Love everything about the pool and hot tub. The room is super nice and I love how big the shower is 😊 will come back again

Such an amazing stay

Lots of options to eat thats in walking distance from the hotel.

Beautiful, clean, safe, and quiet

Breakfast was taken seriously and a strength. Staff was courteous and ready to help if needed.

Very good breakfast.

I’m writing to formally express serious concerns regarding the unacceptable experience my partner and I had during our recent stay. I am very furious and frustrated, and I also feel discriminated against. Upon arrival, we were made to wait over an hour just to check in, mind you our check in time was at 3:00 pm, but made it around 5:30 pm. Your staff gave us inconsistent and confusing explanations throughout the process. First, my partner was told he couldn’t check in without a confirmation number — which he promptly provided. Then we were told the key card machine was down. Moments later, another staff member claimed the room wasn’t ready. Which was it? The disorganization and lack of communication were completely unprofessional and frustrating. To make matters worse, although check-out was clearly stated as 11:00 a.m., we were repeatedly disturbed by room service knocking at 8:00 a.m. and again at 9:00 a.m., despite the “Do Not Disturb” sign being visibly posted on our door. This disregard for guest privacy and rest is unacceptable. What made the situation even more disappointing was the sense that we were being treated differently because of our age. I am a younger adult, and at times during the interaction, it felt as though we weren’t being taken seriously as if our concerns didn’t matter or we weren’t considered “real” guests. That is not only unprofessional, but discriminatory and unacceptable. We chose your hotel expecting a level of professionalism and hospitality.

This property is so out dated. The rooms aren't the best. I will never stay there again. Even the luggage racks are broke. Don't waste your money

The manger Cody was awesome

Our stay was fine except the toilet took about 3 minutes to fill up so if you had to flush twice it was a long wait. The toilet had problems when we got there so we had it plunged. The fellow showed up quickly after we called.

I wish they had provided a free breakfast instead of charging for a full breakfast. But I would stay again regardless of there being no breakfast. It was a wonderful hotel in a very good part of town with restaurants and stores nearby!!!

Everything

I can’t no ask for better place to stay away from our daily life ….. everyone of the staff was amazing

The room was spacious but the pillows were too soft, we were given one big towel we were two guests. Shower door was hard to open and close. Air conditioner was set at one set temperature. When we got there I was told my deposit was 55.00 because Hotels.com didn’t collect 5.00 of my room total which I found very odd. Also I stayed at the Holiday Inn lady week in Madison and only had to give a 20.00 deposit. It was one night only to shower and sleep.dont think I will stay here again

Great

I disliked the flying bugs in the bathroom y

Excellent

Getting up to use the bathroom in the middle of the night shocked the dozens of cockroaches scurrying around. Was a bit startling and gross.