贝茨维尔希尔顿惠庭酒店

When we got to the hotel at 900 pm, the room assigned to us was not clean. Beds not made, towels on the bathroom floor, and paper towels on counter of room. The garbage from the floor was in bags in the main hallway. The reservation was also pay at the hotel which ended up being not true because it got taken out of our bank account from a card we used to hold the reservation, not pay for it. Ended up with overdraft fees in our bank account because the money came out (got charged on debit and another credit card) but still haven’t received the refund to the debit card as promised. Do not stay here!

easy check in and check out, very clean rooms

It was great!

Upon arrival, we IMMEDIATELY noticed that the room had not been cleaned to a Home2 standard as there were stains in the restroom counters and mirrors, all the mirrors were smeared, there were long strands of hair hanging from the shelving as well as the lampshade next to the bed. The drawers contained the previous guest “crumbs” and the refrigerator door was ajar when we arrived and therefore was not cold. Most guest send these emails to obtain a FREE “whatever they can get” but I’m emailing because I know first hand how a Home2 Suites room is supposed to look as my husband and I travel very frequently and he is a fleet driver and stays in your establishments almost WEEKLY. This was a DISAPPOINTMENT for me, however your front desk staff did offer to move us to a different room after telling us earlier that you were fully booked as we requested a first floor room. We declined the offer to move rooms as we are in town for a funeral and were heading out to our family and there was no time for a move. I sincerely HOPE your cleaning staff is informed of this issue and in the future puts forth the best effort possible to uphold the Home 2 Suites reputation!

I was very impressed with this property. The room was clean and spacious. Infact, this was the best hotel that we have stayed in since we stayed at the Best Western in Indiana five years ago. The staff was very polite and friendly. The only reason that I gave the staff three stars is because the day before we were due to leave, someone I assume was from housekeeping came and knocked on our door somewhere between 9-9:30 am to ask us if we needed anything. My husband told him towels and toilet paper. A little after 1pm on the same day, I heard someone in the hall and it was two housekeeping ladies. I asked if they had some cream and they gave me some. I then told them that all we needed was some toilet paper and towels. One of the ladies said that she did not have a roll on her cart. I thought that they were going to get the toilet paper and bring towels but they never returned. I was a housekeeper so I understand that sometimes you run out of things on your cart, however, it is the housekeepers responsibility to get the customer what they need. Overall, we will be staying at a Home 2 Suites hotel when we go on our next vacation.

This property was very nice and clean.

Good, clean hotel

Amazing room and service. Highly recommend

Room was very clean & spacious. Staff was extra helpful at check in. Will stay here every time!

Pillows weren’t the best. Should offer late check out.

Big rooms and clean

Very nice amenities for the 2 dogs. Lots of walking area for them. Nice big room.

Rooms were clean and very spacious. We were very pleased with this property. The breakfast was adequate. The only thing I noticed that needed attention was the wallpaper in the bathroom, where mold appeared to be growing in a corner above the shower. Wallpaper is never a good idea for a really moist area. But very pleased overall.

Needs a good clean. Bathroom floor was sticky

Had an amazing relaxing stsy

We had a quiet night followed by an unremarkable breakfast. Not enough carts so had to carry our own. An enormous shopping center is being constructed in the direct area of the hotel. When it is completed, the security around the hotel will be compromised. This will require us to reconsider this hotel next year.

The hotel was clean. The staff was friendly. I would definitely stay here again and recommend to others.

Friendly staff, good breakfast. Baseboards need cleaned.

This property goes beyond and above for their guest! I love them ! Promise to only stay here in Batesville !!

The room booked was not the room I was given. I had specifically booked a room with two queens & a sofa bed to accommodate 5 guests. Upon arrival, I was informed that those rooms were not available due to an event and I would have to take a king bed room for my FIVE occupants. They would not budge even a little to accommodate, told me I could try the hotel next door. When I entered the room, the linens were dirty & pieces of dood were on the bed. They did correct this by handing me linens to change the bed myself. All together negative experience.