Home2 Suites by Hilton Charlotte Mooresville

Nice

We got the king suite and were in LOVE! The bedroom had a lot of space, ans the bathroom was huge. I also loved how the bedroom part was private with a door that locked. The kids said the queen pull out sofa was comfy. Room was super clean and equipped with everything we needed. Several business within walking distance. Breakfast was pretty good. Pool and gym were both great. Employees very friendly and welcoming. The only thing I would change, would be a bigger trash can in the room and pillows a little more firm. We will definitely stay here again.

We arrived late at night, and the front desk was so kind, helpful, and accommodating. Breakfast in the morning was perfect for everyone, including our picky eater. Being able to stay somewhere nice with our dog was icing on the cake!

C

King rooms are really big appreciate the curtain in the middle of the room if you have young kids with you.

Nice place but the pet friendly went to far...should have seperate floor for pet friendly.

Nice area. Convenient location. We traveled with our 2 cats and the room was not cleaned as expected before our arrival. We understood the pet fee was to make sure these rooms are cleaned thoroughly but it was not. The shower had traces of mold and lingering smells. Definitely not a good experience in a pet friendly room.

Overall we had a good stay. There was a mildewy smell in the room when we arrived though. We asked for some additional towels and bedding as we had three people in our room. We were told they were out…..that’s unacceptable. However, the staff was friendly and tried to be very accommodating.

I had to call 3x for sheets for the pull out, girl at the desk got very nasty with me telling me I HADNT called previously when I absolutely had. The next day, still no sheets. Didn’t get them until I had to complain about how disgustingly dirty the bathroom floor was. Dog- or human? - Poop on the floor in the hallway, had to call 2x to have it cleaned up. It sat there from sometime prior to my noticing it at 9am to well after we got back from breakfast. Television worked but then after they brought the sheets and cleaned the bathroom it miraculously didn’t work anymore. Called the desk, said someone would be up in ten to fix it. No one came. I honestly don’t even know what to say. The staff was nice, but the hotel was just disgusting. I’m a young mom traveling with two daughters. I had a noise complaint called to the room at 1030 at night after we were all in bed with lights out. The next morning there was poop outside my door? In a world where human trafficking and lure traps are set for women all the time I will say that I felt extremely unsafe, it’s the first time I’ve ever shoved a towel under the door because I feared for our safety in a HILTON HOTEL. Horrible.

Enjoyed my stay

This was a perfect stop on our way home from vacation. Staff was friendly, rooms were large and very clean! I will stay here again!

Very nice place with a few quirks. 3 night stay, went to find service cart to replace towels, got towels and then had hand towels removed from room while we were out. Why? At breakfast, waffle station has no trash can near it, leaving people searching for 'lone' trash can almost 20 feet away with cup dripping of waffle mix. Why?

Nice amenities and the room feels like a suite! Happy to return again.

My first time staying with Home2 suites Very good stay, quiet, breakfast was very good . Will stay again when in NC

The property is only a few years old and was very clean. There's a nice breakfast bar included. There's a very nice(outdoor) pool on the property, it was heated and clean. The check out staff was very friendly, the check in staff seemed unhappy to be there, and hence not real glad to see a customer. Otherwise, I'd give the property a 5. I would recommend staying at this property. It's easy access to the interstate as well.

Like the fact it has a pool and breakfast included. Breakfast food was not good. No chocolate milk either. Our room was in bad shape. Smelled. Dirty. Falling apart. Carpet nasty. Bathroom nasty. Missing coffee pot. Missing hair dryer. Missing extra sheets and blankets for pull bed. Over all very disappointed.

While I don't normally mind Home2 Suites. This location smelled like mildew when you walk in as if it has had water damage and so did my son room as well. They are supposed to clean your room every other day and even with me requesting service my room was still not cleaned and I was there for 3 nights. I had to ask for clean towels and the front desk said they were out of towels. I was also told by another guest that when her family of five checked in they were only given two. I would not stay at this location again.

Avoid this hotel. It's badly managed and badly maintained. The feel , smell of the rooms makes it similiar to a cheap motel. Shame on the people that were given a new hotel and turned it into a terrible experience.

Good place to stop. Staff are wonderful. Clean, good breakfast.

Very strong odor of cleaning liquid / disinfectent in the room. Hallway outside door had not been vacuumed. Crumbs at the door.