夏洛特/艾尔斯雷惠庭套房酒店

Friendly atmosphere

The room

When elderly handicapp people request room near elevator , stating, we cannot walk far, they really need to LISTEN. instead we got a room as far away as possible and then told we could take a shortcut past swimming pool , OUTSIDE, to get to back of building where room was. keep in mind pushing luggage cart and walking with a cane. we are 86 and 72 yrs. old.

Overall my stay was good.. I didn’t like the fact that my room wasn’t ready at my check in time.. We settled into our room an hour and a half later!! 3/29-3/30/2025

Pretty good place. Rooms could use some maintenance but overall great experience.

Dale deserves a raise. Friendly, knowledgeable really helpful. Checling in was a pleasure

Initially it started out Great!...

The guy that checked us was very nice polite and calm even though he had a line….

Staff were very nice. Booked a one bedroom suite that slept 4. No bedding in the room for pull out. Front desk was able to find sheets, blanket. No pillows. Room had two towels. Was told that housekeeping was gone for the day so that is all they had to give us. Furniture in the room was beat up. Hilton…if you’re going to advertise that it sleeps 4 then have bedding and towels for four in the room. That doesn’t seem to be too big of a ask does it? Or give your staff a key to housekeeping to get guests the basics if you’re not going to provide them.

Nice hotel. The fitness room had a wet carpet, moldy smell. My room was fine, but my boss had 2 terrible rooms & had to find a different hotel. Hotel is in a great location with walkable restaurants & movie theatre.

Oke

More towels

El servicio de la persona de la recepción fue terrible

Very turned off at first with the front desk member eating her Burger King and rolling her eyes due to have to get up to check me in. Then just rude and grumpy. Room was mostly clean. Bathroom was a little grimy but clean bed and kitchen. Not a bad deal for the price.

Great

Good

Will be booking again. Loved it

Stayed overnight to attend a concert and room was very spacious. Large king bed was comfortable and room was clean.

Hotel tres agreable avec du personnel disponible

The facility and rooms have seen better days; death by beige with peeling paint and filthy carpets. It is NOT well maintained. The staff are more interested in chatting to one another than restocking breakfast, for example. Don’t expect any healthy options. We were there for a week and requested the room was cleaned intermittently; it was never cleaned - each request ignored. Two of the towels had what looked like blood on them and I finally had to get my own clean Ines from the front desk. The desk regularly provided misinformation about checkin/out. If you are unlucky to have your room near the road you can be kept up all night at weekends listening to wedding and party music from a nearby venue. There are restaurants near, but don’t cross the main road as it gets decidedly dodgy. Not value for money.