Homewood Suites by Hilton Chicago-Downtown

Stayed for 6 nights—the staff at the valet desk were incredibly kind! However, we had trouble checking in. We arrived really early and had no issue leaving our bags with valet and enjoying the city for a few hours (did not expect our room to be ready when our flight landed). We were checked in, then told to come back around 3. At around 3, we were asked to wait a few more minutes, and would be told when our room was ready. However, there must have been a staff change, because we waited an hour and watched many other people get checked in and go to their rooms. I went back up to the desk, and the person then on duty checked me in again as if we’d never been there, and acted a bit annoyed with me. They did not give me any information about our room or security deposit—just handed me the card with a frown. Our room was as pictured, but not incredibly clean. Housekeeping comes every other day (pretty standard), but they left our trash bag sitting in the middle of the kitchen, leading to flies, and never replenished our shampoo (it was empty when we got there). They also did not replenish our toilet paper halfway through the trip. We had to call down and ask for both of these things (twice for the shampoo, because it never arrived the first time). Positives of staying are that it’s in a great area and, again, valet was very nice. I wouldn’t stay here again, though.

We thoroughly enjoyed our stay and plan to make another reservation for a return trip in the future. Though we did not use the pool, we did venture into the pool area and it looked amazing. The view, the service, the entire experience was just so incredible, we did not want to leave. Plus, an added bonus was the ability to leave our luggage onsite after checkout while we could still roam the city before our train departure. Truly amazing and cannot wait to return!

Exellent Service

The room wasn't particularly nice or clean. Worn and buckled carpet, cracked sink, etc. However, the service was great. The receptionist, Joy, was fantastic.

Only one elevator working was a complete pain! Long waits!

Great service, pretty good breakfast though i did wish for a bit more variety. The room (a suite) was clean and ideal for a couple and 1-2 children with more than enough amenities. The indoor pool was also nice. The area felt safe; always lots of people around and is walking distance to many things like shopping with plenty of choices for food. The only downfall was having one working elevator, so we had to wait and it would usually be full and stopping on multiple floors. However, the other elevator was fixed when we were checking out. The parking situation gets a little sticky. We opted to leave it with valet using the app SpotHero, which was cheaper than the hotel fee. We just used Uber to get places, which wasn't too expensive thanks to where the hotel is located.

Staff was very helpful.

The employees are excellent and friendly. The elevators are still being fixed which leads to a lot of wait time going in and out of the building. Breakfast included was great. Lots of attractions in the area that are walkable and lots of major stores too. Downside is no parking available from the hotels in the downtown area and have to use Self Parking which cost you around $64 per overnight.

Great location and service by all

The first night we arrived our room was hot and stinky. We were so tired that we just wanted to sleep so we didn’t say anything. I spoke with Courtney(front desk) the next morning and she was very kind, apologetic and helpful and got my family and I into a different room.

We had a great stay at the Homewood Suites downtown Chicago. The staff was attentive and efficient, the breakfast which is included, was great with lots of options. The rooms were clean, very accommodating, the shampoo, conditioner, shower gel were all built right into the shower. The bed was comfortable and the linens were clean. We felt safe and everything was within walking distance. If not, there’s always Uber or the L train. We could hear sirens during the night, but we could not hear our neighbors through the walls. The rooms start on the 7th floor and go up to maybe the 18th floor. The pool is on the 19th floor with a beautiful view of the city. You have to have a special card to get access to your room so that not just anyone who walks in off the street can get into your room. It felt pretty safe. As long as you can handle a 10-15 min walk, you are walking distance from the magnificent mile and a host of restaurants and other places you might like to visit. Family friendly, comfortable, clean and safe. We had a great stay and would definitely stay there again.

Staff

The hotel is very dated the furniture needs to be replaced there is no cushioning left in any of the furniture the pull out couch is unsleepable. The carpet was very dirty overall it needs a full remodel. The best part was the view from our windows.

This is a great property for a family trip to Chicago. The staff are super friendly and very responsive to needs. The amenities can't be beat. And the proximity to great attractions and public transportation are amazing. Definitely recommend this property.

Convenient downtown location. Nice room friendly staff. Good breakfast

It's an amazing place to stay. The staff is super friendly. The breakfast It's really good. Location It's close to pretty much everything within walking distance to major shopping areas.

The staff and service were excellent, however, the condition of the room was unacceptable. The sheets were not properly cleaned, the room had a bad odor, and there were fingerprints with what appeared to be stool on the walls, absolutely unhygienic. The administration should thoroughly inspect the cleanliness of the rooms and consider updating the facilities. There were several cracks in the bathroom wall that had not been properly repaired. Unfortunately, due to these conditions, I will not be returning.

The elevators were slow and crowded - organ than that great stay

Overall fine but the staff did not make the sofa bed as requested so we had to do that ourselves after arriving late at night. Also breakfast was unhealthy, no healthy options. And staff did not really care or were very warm.

Other than a not very friendly staff member at check in and rooms not being ready by check-in the stay was good until we woke up to find a large cockroach in the bathroom. Upon notifying the front desk they immediately sent housekeeping to take care of it while we were out of the room. We could tell someone came into the room but I wasn’t told if they caught and disposed of it or if he went back into hiding. I was offered a bunch of reward points for the incident. The roach appeared on the morning of our check out day or we would have requested to move rooms for the duration of our stay.