希尔顿杜勒斯-北/劳登汉普顿套房酒店

No desk agent - had to walk over to embassy suites - told them I accidentally made the reservation for a week out and I needed to cancel the one a week out and book a new one for that night, still no cancellation of the accidental booking and no response from the hotel - when you call the front desk it just rings and rings and rings no matter if you call the embassy suites or the Homewood suites - I will say the women who checked me in was incredibly nice and kind but I am very disappointed my reservation cancellation wasn’t handled

Connected to the embassy suites. The Homewood is very dog friendly. Many dogs there.

It was a great stay!

Everyone was very nice. Breakfast was good.

The property was very nice. Great value for the price. The suite was more than what I could have asked for. Staff was very helpful and courteous. Great location!

Upon entering hotel, no one was at the front desk and we had to wait. Once in the room we discovered there were no towels in the bathroom which required another lengthy trip to the front desk. Once again no one was at the front desk. A sign directed us to walk down to the connecting hotel for assistance.

Anytime we travel we always look for bedbugs because we know how common it is to get them and very glad that we do as we found one (dead) in the pull out sofa bed. Explained to front desk and they quickly gave us a new room. The new room was bug free (I hope anyway) but it was not the cleanest. It had built up dirt and oil on the surfaces. There were no extra bedding for the pull out couch so we called down for it but it was never brought up so had to physically walk down to it. The TV just randomly stopped playing the ONE Channel we were trying to watch. It wasnt all bad as the breakfast was good and parking was not an issue at all. Also, the staff was very friendly.

Nice hotel

Im not sure why there are negative reviews about this hotel. I can only share my 2 day stay here and it was very nice. Any staff I interacted with were pleasant and friendly. Check in was easy. The lobby and halls and elevator were very clean and refreshed. My studio room (302)was clean and had everything you needed. Yes, there were some minor maintenance issues and scuffs on the furniture and walls but far from bothersome. My only minor complaint was it was time for new bedding. The duvet coverlette thing had a lot of pulls and strings hanging from it and the mattress was not terrible, just not the most comfortable. Oh, and parking fee was refunded at check out so no big deal. All in all, a very nice stay. Oh, also, maybe think about keeping coffee available after 10am. ☕️

Really nice room setup, living room w sofa, chairs and coffee table, dining table by kitchenette, nice bathroom w closet, comfy bed.

great place to stay. My wife and I stayed there due to a recent surgery she had in the area. We live 100 miles away and it made more sense to stay at a local hotel. Entire staff could not do enough to make us comfortable, extremely pleased with the service. Great breakfast and everyone was always cleaning something. Met the property manager and he was terrific, really values you as a customer.

This is a two hotel property and they are attached by a hallway. When I arrived, no one was at the desk for the side I was staying so I had to walk to the other side, the person there was on her personal cell phone, she started to check me in and then we had to walk back so she could make me a key. As a handicap person this was very difficult for me. The toilet stopped working in the middle of the night, the shower was crap, one of my keys stopped working and when I walked to get it fixed the employee was on his personal phone. The food at breakfast was mislabeled and when I checked out a different employee was on her personal phone (so three different people on personal phones). Also charging $12 per car to park in an open lot is juts ridiculous. I will not be back. I emailed the property about this at check out and of course no response.

It was just an amazing stay!!! Like they enjoy your stay, I really enjoyed my stay! I would definitely recommend this amazing place to stay. FIVE STARS ⭐️⭐️⭐️⭐️⭐️

Hilton standards are not there

Clean, spacious suite

The Bed sheets were not clean. We had to ask the hotel to change them the following day. I saw bugs in one of the pillows. there was a drip of water on the shower too.

Excellent

Good for 2-4 days stay

This property isn’t up to Hilton standards

Beds need to be updated, bathroom also the bath tub is old.