The check in was great for us but not for our friends, Hilton gave away their room, which was paid in advance, even though we notified Hilton we were coming and they had a driver waiting for us at the airport. It took 2 hrs for our friends to get them a room. Our room had its short comings: 1. The pillows were flat. 2. There was a fan noise coming from the bathroom, even though there was no fan. It was so loud, I had to shut the bathroom door and wear earplugs to sleep. My husband who could sleep thru anything, even complained about the noise. 3. One of the chairs at the table/desk was broken. If you sat in it, you would fall out to the floor. FYI I complained to Hilton, emailed and called with a message, but did not receive a response. I might expect this from another hotel chain but not from Hilton and definitely not for the amount spent for the night, so very disappointed.