达拉斯/中央公园惠庭套房酒店

When booking, we have ask for folding bed, but they was forgotten, and then there is not enough blanket. When we enter our room the floor was sticky everywhere, open the sofa bed found a lot of garbage the floor, the bathroom has a used black towel, feeling a lot of unsanitary, very disappointed. But the staff was good.They have clean the floor immediately.

Do Not stay here, 82 deg in hallways, etc, smelled like cigarettes, filthy rooms, doors wouldn't shut without being shoved . The outside looked just as bad, and lots of vagrants, we checked in, and after seeing room, well 2nd room, (we had asked to be moved), but it was in same condition, we gave the keys back and found a different hotel. We are currently trying to get room refunded. The gentlemen at the desk knew how bad it was and told us to request the refund. He would have given it to us, but we went through a 3rd party, so he said he couldn't. If you want to stay here, do yourself a favor and go there first before you make the reservation. So you can see first hand what your getting into.

The morning we needed to checkout there was no employees working and no coffee or breakfast which is part of the reason we stayed here on Saturday the ist morning the biscuits were served cold and the gravy was cold dumped from a can in front of me.The suites are very run down.

The property is old. Breakfast was minimal.

Horrible older property

good

The peooerty shows its age - cracks, holes in furniture fabric. No ice buckets.

Virtual credit card declined

The facility is showing its age - worn carpets, cracks in the tile, etc. Lots of ongoing road and hotel construction in the arwa.

We chose the location for convenience but upon arrival it was not the best area. We also chose it for the hot tub, after reading the reviews and saw that it had been broken since March, thought it would fixed by May. It wasn't.

Disappointed with our stay. We primarily went as a family vacation and specifically went for the indoor pool. However the pool was FREEZING cold and dirty, the spa out of commission. It was so cold in the pool my kids lips turned blue within minutes and could not swim. Also the property is not maintained well, lots of weeds and not in an ideal location for restaurants or shopping, many vagarants nearby. The fire alarm went off twice during our stay and we had to evacuate the building as well. The breakfast was subpar, soggy bacon. I will not be staying there again.

The staff were great! The hotel is in need of repairs. The carpet in our room was stained. The couch was in terrible condition-rips in fabric…… The fire alarm went off 2 times during our 2 night stay. The mattress was uncomfortable.

Pool was ice cold and Jacuzzi was out of service.

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It was awful! Hot tub was broken, indoor pool was freezing, our AC stopped working and was never fixed, the room phone didnt work. The room was very run down, the carpet was gross. Not in a good area, random people walking around asking for money and cigarettes

The attendant was very nice and accommodating. I appreciate the insight into where Walmart was located lol. My family was well taken care of, we will be back!

We stayed 3 nights and did not have a single housekeeping visit to make up room. When a request was made for anything to staff, met with looks, silence, and begrudging service. Booked specifically for a jacuzzi option, and of course, there is a sign up it is not working which looks permanent. How long does it take to make a service call? False advertising. Breakfast bar very spotty. Weird tasting egg like fake egg, and bacon and sausage also not tasting right. Waffle maker came out one day out of four we were there. Toaster in buffet had a note on it that toast had to be manually checked and taken out by guest as it was not working properly. Smell of burnt toast every morning. How expensive is it to replace a toaster EVERYONE uses as a guest. There was a toaster in our room for goodness sake. SWAP IT OUT. Coffee in lobby for guest breakfast was empty every morning but one. Took forever to get it filled. Why are guests having to ask for the BASICS. No staff was attending the breakfast area at all. Hit or miss selections, okay on weekend, very poor during week. 3 kinds of bread for toast (to be burned), bagels only one day despite having out cream cheese. Waffle maker one day, no waffle batter to be found and have to find staff and ask for some. One tiny trash can found in entire suite, bedroom and kitchen/sitting room. No hairdryer. One bar of soap--for 3 nights! It sits on a noisy access road in a very high construction area. Staff at desk were friendly. No excuse for price.

The hotel needs some updates. My suite had a lot of wear and tear. The carpet had stains and was unraveling. The curtains were torn. The pullout couch had pet hair on it and the mattress appeared to have a blood or poop stain on it. I had to pay for my stay at the hotel counter, even though I had paid on Hotels.com prior to checking in. I was issued a refund, but it takes days to post to my account, so this alone ruined my trip. They also ran out of syrup at the hotel so there was no syrup for the waffles. I came down for coffee at 9 AM and it was all gone. I was not impressed and really wanted to go to another hotel but because I was charged twice for my stay and was waiting for a refund I didn’t have the money to do so.

This hotel is definitely in need of repairs and maintenance. The ceiling fans and lights in our room did not work. The dishwasher backed up in the middle of the night into the sink. Faucets were loose. Breakfast was not great.

It was a nice hotel and staff, but the room seemed a bit dirty with a few things broken. Breakfast was good! Parking was easy.