Hotel Peppertree Bend, BW Premier Collection

Beautiful room, friendly staff, and literally across the street from the bike path thru town.

Room is noisy. I can not fall to sleep.

Good

The hotel is very modern and nice! The rooms are well maintained. The bathroom was really big and very modern! The breakfast options were good... Eggs, potatoes, meat, pancakes, bagels, toast, oatmeal, cereal and yogurt. They had regular coffee and a specialty drink machine. The location was good. It was easy to get where we needed to go and it was in a quiet area. We enjoyed our stay!

Our room was not serviced at all during our stay. Not expecting much, but some fresh towels after the 3rd would be nice, especially for what we paid for each night. The breakfast was excellent, and the breakfast staff was fantastic.

Great central Bend location to stay close to all the amenities

I've stayed at this hotel several times, but

We Booked for the restaurant and bar full of beer on tap they posted the video of. Guess what? CLOSED & CLOSED. Okay well then I asked the front desk about maid service in the morning and again afternoon. I also texted. She says oh sorry they left it’s a Holiday. Ok well I said send them tomorrow. Guess what?? 3 days NO SERVICE. We put bags of trash in hot hallways.ran out of TP so had to ask. Needed wash cloths towels had to go ask. We paid almost $800 oh and full breakfast? There was no meats for the first 2 days and we had to wait 15 minutes because coffee was always out down there. We walked in/out for a total of 4 days NOT ONCE greeted by staff. It’s a BEAUTIFUL PLACE and great pool but no customer service or customer care whatsoever. I’m even a rewards member and wasn’t given water so I asked later that day she said they gave it to you on check in wellll no they didn’t and seriously fight about a water bottle? Expedia asked them to partially refund us and they denied that beware everyone!!!!! Oh I have a picture of spew all over wall by fireplace and bathroom floors haven’t been swept ever.

Great place to stay with 3 year old.

For the very high prices charged, I felt the value was completely out of line. When we tried to check in around 9PM, we waited over 30 minutes for someone to come to the desk. We used the check in kiosk, which worked fine, picked a room for us, and made our keys. As we headed to the elevators, the front desk employee appeared, apologized, and said she was "fixing a television". Our room had a broken window handle that prevented the window from being opened; we reported it the next morning early(with two nights still to go) and not only was it never fixed, we were never told why. When I asked the next day at the front desk they said they didn't know. For nearly 300$ a night one would think that their policy of servicing your room every 5--FIVE---days and not touching your room to empty wastebaskets or vacuum or remove dirty towels under the pretense of "disturbing your privacy" is a bit self-serving--when we followed their instructions to leave the wastebaskets and towels in the hall after 9AM, we returned after 6 pm to find the same half-filled wastebaskets at our door, towels gone, but never replaced. We had to ask for two clean towels at the front desk. Overall the hotel was clean & the breakfast good, but the entire stay it seemed the idea was to get by with as little help and service as possible--which makes me feel badly for the desk clerk, who evidently has to fix TV's, serve breakfast, and clean bathrooms. Won't stay here again.

would highly recommend

Hotel was nice, clean, and comfortable.

It was decent - just ok really. For the good things: the hotel and grounds, in general, were clean and convenient. The room was large with a big bathroom and great shower. The bed was comfortable and had the right amount of support. Now for the not so good: the on-site restaurant was under construction and unavailable. I just went up to Lifty’s up the street, but I wasn’t notified of this when booking or during check-in. Would have been nice to know. The free hot breakfast is always a nice benefit, but it wasn’t good at all. Imitation eggs were so overly salty they were barely edible. Sausage links were undercooked. Bagels and muffins were stale. The pool and hot tub were crowded the two times I tried to use them. The “gym” is a joke - a resistance machine, one treadmill, an elliptical, a stationary bike, and a set of kettle bells. No actual free weights or bar sets and it was extremely hot in there. The wall thermostat in my room didn’t work at all and I had to manually adjust the AC and fan on the unit. It’s pretty evident that this hotel, which isn’t very old, is already showing its age. Lastly, the staff weren’t terribly friendly nor did they seem to care too much about my experience. I understand the hospitality industry is difficult, but folks who work the front desk should be - you know - hospitable. Or at least just personable. This is the most convenient hotel to my office by far, but I think I might try somewhere else next time.

When we checked in the toilet paper rolls were pretty low. Room was spacious and clean. But, walks are paper thin and could hear everyone speaking and flushing toilets.

The room was comfortable, and the location was convenient for getting around town and to outdoor activities

Absolutely NO customer service. They do not have a person greet you at the from desk, only a computer kiosk. They will not answer the phone, the recording says they will text you, and then never do. Need help with Wifi, dirty pool, towels, or ANYTHING and they are absent. I spent $2,400 this week, and over $15,000 at this property in the past but will NEVER stay there again. They HATE PEOPLE!!

Great property. The breakfast could use a bit of an improvement.

The hotel and nearby surroundings were beautiful. Clean and well kept. Close to a lot of food and activities. Only complaint, which is minor, is the pillows are all firm and thick (not for side or belly sleepers). Would stay again but bring our own pillows.

Would definitely stay here again. My husband and I

Check-in was slow due to computer issues. Room was right next to pool and jacuzzi. Jacuzzi pump ran all night and was very noticeable in our room. Breakfast was not ready 30 minutes after scheduled opening. Outside trash cans near main entry were overflowing and gave poor first impression of the property.