芝加哥/夏姆堡凯悦嘉轩酒店

The hotel was overall clean and well maintained, the staff were friendly, and there were plenty of restaurants to choose from nearby.

Everything was fine. Quick over night stay. Wanted to let someone know the carpet was wet from, I believe, condensation from the AC

Overall a good stay but on the pricey-side. Pool was closed for "maintenance" and has been closed for 2 years, so that was disappointing. Good complimentary breakfast. Nice room, good size, comfy bed. The bathroom, just the toilet and shower, the sink was outside the bathroom, was small but the shower was nice. Free wifi with no log in. Staff we nice. No big compliments and enjoyed the stay.

I like that it was clean. Front desk staff was kind.

all stafwere super friendly

Great place to stay after a family day in Chicago and an evening at Medieval Times! Clean!!!

Very close to lots of shopping and dining options. IKEA is across the street.

Terrible en la habitación estaba lleno de hormigas mis maletas mi ropa se llenó de hormigas también me picaron ami y familia Bajé ha hablar con la chica de resepcion y solo Dijo que podía darme puntos 😡 No lo recomiendo para nada

Pool was closed all weekend other than that everything was nice and clean

Excellent service

Very nice place to stay. The Breckfast was fantastic.

Our filter required hotels with a pool and that is what Expedia filtered for us but did NOT delivery for us. This hotel (the only reason we choice it) had a pool per Expedia. You failed us and there was NO pool. The water pressure in the shower was non-existent. The staff was very woefully understaffed, and it took forever for any request. They never wanted to help us and always said, we cannot help you as you booked through a 3rd party. Free breakfast was okay. We wanted a pool and Expedia did not delivery as we requested and filtered for. We will not use Expedia again.

Service was fine. There is no pool!! They said it was down for maintenance but I never got to use it.

No microwave in room im sure this was mentioned somewhere howver the pool was closed seemingly for no reason and they had no idea when it would be back up and running

This was likely the most disappointing hotel stay we have had in awhile. This hotel had terribly uncomfortable beds, full size only, the pull out sofa bed was horrific for our adult son to sleep on. The waffle batter dispenser was broken, blueberries unfresh frozen tasteless, just terrible breakfast options truly. Staff did not speak English well enough to understand our questions. Dog poop in the hallway. Truly a disappointing stay.

It was very nice staying hotel

Quiet area, nice and clean rooms, breakfast food was excellent. Overall amazing Hotel, will definitely stay here again.

The room was not clean, sticky soda rings on the table, desk and counter. The mirror for the restroom sink was missing. Guessing it broke and didn't get replaced. The night (9pm) receptionist spends more time on the phone with someone than actually working. You have to walk up to her and get her attention because she is distracted on a video chat.

Our stay was was really nice. The room clean