芝加哥/霍夫曼庄园凯悦嘉轩酒店

I had an enjoyable stay. From the moment I arrived, Anna at the front desk made me feel welcomed and even directed me to where I could get a Chicago Pie, which was delicious. The entire staff was exceptionally friendly. I was there for business, and our team utilized one of the conference rooms. The breakfast options were excellent, and the taste did not disappoint.

This hotel was great! Very clean and nice staff.

So we came just for a quick getaway before school starts and the service is great, friendly staff but the room was dirty. Lots of stains and dust and left over things from other guest. Bottle, pacifier, store tags from clothes and a used rolled up panty liner on the floor in the bathroom. When I say dust, i mean years of dust on the egdes of the floors. Hair clumps and stuff on floors like they are not vacuuming all the time. Stains on the bed sheets and covers. Dont lift the sheets because the beds are horrid. All types of stains. The bed even has poop stains on it. Carpet has gum and other stuff stuck to it. Dust in the coffee pot, no trash bags in the bins. Counter tops dirty, not just dust but grime and head boards dirty. Pool was a mess if your coming for the pool, dont. It smells like stagnate water because of the pebble floor that is not sealed and all the water just sits in the pebbles and theres green and black stuff on the pebble floors with the pebbles coming off all over and wads of hair and stuff all over the floor. The water is not that clean either. Pool area has not been cleaned in a long time..who knows when they cleaned the floors. Pool could be a great area if they redo it and keep it clean. The staff as I said are kind and had no issue. Who ever owns this place needs to really remodel and check the quality of cleanliness in this place unless they just dont care but for what one pays for a room to stay here.... its shamefully disgusting.

Our room wasn’t ready upon check in and then they switch our room 3 times

Overall good

This was a rough visit. Bathroom smelled of mildew and had no airflow. Bathroom vent fan was caked in months of dust. A cleaner burst into our room early one morning (before 9am) without knocking. The funny thing is our room was never attended to or refreshed during our three night stay. There were mites in the tub. There was one exceptional employee who helped us find a trash can (we didn’t have one in our room) but otherwise the staff were unfriendly.

Great clean rooms

Very friendly staff. Clean rooms.

Everything was very pleasant and clean.

Good hotel

One of the best in Hoffman estates. Rooms are spacious and Breakfast was good. We arrived late at around 12.30 AM but the receptionist was welcoming and made sure everything is in place. I wish they have more tables over the breakfast area. There were a couple of hiccups like, elevator was down for a short duration and the fire alarm went off by error which were all addressed promptly. Overall, a pretty good place to stay in Hoffman estates.

See above

This was a really nice property. It was close to a lot of shopping and dining options, there were some small opportunities around our rooms cleanliness but we didn’t spend much time in our room to worry much about it. I would not only recommend this hotel to others but I’d book another stay if I return to the area.

Room felt & smelled moist.. dark bathroom bed was extremely soft & sunk like.. tiny square pillow with no structure to them.

The room was clean and spacious.

It was beautiful

My family and I stayed here for 8 days. Immediately upon arriving we walked into the lobby and it had a musty smell. Going up to our room, when we got off the elevator it also smelled. When we walked in our room, it was clean but the furniture was clearly dated and very much dirty. Tub was clogged (when I addressed it, it was fixed). This hotel is very pet friendly and that’s fine. But we do not have pets and didn’t enjoy eating breakfast with dogs around or even the cold coffee. This hotel could use a deep clean and some updating.

Excellent hotel - staff was friendly and helpful. Breakfast was delicious, rooms were spacious, comfy and clean!

The stay was decent overall, but there were a couple of drawbacks. The room did not have a microwave, which was inconvenient. As for the breakfast, it was okay—basic items were available, but there wasn’t much variety. Could be improved for a better guest experience.

Not only was the carpet stained and sticky feeling, the fire alarms went off twice. Once at midnight and another at 2am-both times we needed to evacuate. It was miserable.