达拉斯/葡萄园凯悦嘉轩酒店

Every staff member is warm and friendly, the room is large and comfortable. In short, I am very satisfied , if come will stay here again next time.

The front desk and management staff are very good - only one staff member was average. They overall were so helpful and cheerful too. The pool was a great way to cool off in this Dallas heat and the room was cool and quiet - no plane noise whatsoever. Desk area and lounge area are really great extra benefits. As is the shuttle bus. Thanks for everything.

We ordered a double bed room and even called on the phone and confirmed about a week beforehand and they gave our room away. We had myself, my husband and my daughter squeezed into a king bed. Although they did upgrade our room when they saw what they did, it still made our stay uncomfortable. Service desk guy was nice and gave my daughter complimentary candy to try and make up for it. I get it, he tried because he felt bad. Just wish there was a better system in place to prevent this from happening.

Very close to Dfw. Great breakfast. Free parking. Reasonable rates

Bath had a bit of a rust stain in the bottom although it seemed clean it was a bit unsightly.

Very friendly staff, clean hotel and convenient.

Bedding needs change and towels too

Regret to inform that my experience did not meet expectations.I encountered rude and unprofessional behaviour from a hotel staff at checking.Instead of receiving courteous assistance, I was spoken to unhelpful and dismissive manner. I was highly disappointed to find that the airport shuttle pickup which is included in the booking was not provided. It caused considerable inconvenience as I had to arrange uber of my own at 11 PM adding both stress and additional expenses to my journey. The staff answered the phone was not respectful and asked me to find uber or lift of my own as they dont provide airport picket in the night. I hope you will take immediate steps to train staff to ensure polite and professional behavior towards all guests. and provide accurate information regarding the availability of airport pickup. This being said I would also like to acknowledge the respectful and courteous service I received from the staff at checkout, which was very polite and much appreciated.

I enjoyed being able to take long walks around the area, and to be able to walk to the mall. Staff were all very kind and thoughtful.

Friendly staff , convenient to the airport

Clean, comfy room

Let's get it out of the way, our stay was not terrible, just your typical 2 night weekend stay with the family. Hotels are plentiful and even within the same brand hotels are different. But little things would probably have us look elsewhere, room refrigerator didn't work, personally me and the wife have back pain issues and the bed mattress was too firm for us, and low water pressure for the shower.

Clean and customer service is great.

Property would’ve received more stars, but the facility is nice. The pool is nice. Service is wonderful, but the rooms are definitely a little dated. The lighting in the rooms is really terrible especially for getting ready and using the bathroom.. the bathroom is severely dated, and there was mold in the shower and the ceiling exhaust didn’t work and it was quite old.

Perfect to stay with family and friends

Clean

Shuttle bus was unreliable on pickup.

Excelente atención y ubicación cerca de mall y del aeropuerto

While the check-in process was pretty smooth, the rooms were spacious and the beds were comfortable, the hotel does need some upgrading. Our first room had a leak in the ceiling so the staff took swift action to get us changed. But the property can be updated a bit more as the first bathroom we were in had cracked tiles and some outdated furniture. The spacious rooms help make up for it.

It was ok. Not sure if there was something wrong for this weekend but there was not really hot water is was luke warm which was disappointing.