达拉斯/北阿灵顿/大草原凯悦嘉轩酒店

Nice place close to AT&T stafium

The hotel looked clean and nice. We stayed one night and left the next morning. After we got home we found we were covered in bug bites on our legs and arms. This hotel has bed bugs not a couple. It had to be several. Atleast 20 bites on each of us. We also found a bedbug in our luggage.

The condition of the room was not what i expected. I looked like dirt and nuildup in the tub.

Property was clean, accessible. Breakfast could be better.

The staff was nice and the room design was great. Unfortunately, the bed was uncomfortable and the floor had not been cleaned (spills in the carpet, food particles) and bugs. A couple of my towels had been moved from the normal room clean position, so I don't know what happened. A good carpet clean and a new mattress in that room would bring up the rating quite a bit.

The fire alarm was blaring for over an hour. An hour with high pitched alarms that literally hurt your ears. No fire and no explanation, some communication would have been appreciated and let me know they respected their guests.

Staff is courteous and polite. The carpet had a strong scent that triggered my allergies and made me cough. The check in was quick and easy.

Good stay.

My room was not clean the whole entire time I was there. No service was done for my room no toilet paper, dirty towels, and my bed was never made and sheets were never replaced or cleaned.

The staff was good and area was convient and safe

The hotel is very clean. The staff was friendly and helpful. The staff made sure that we had clean towels and everything was picked up. The entire hotel smelled good. 10/10 will definitely be back.

Staff was really nice and helpful.

Very friendly

I booked this room because it was going to Chris Brown concert. Checked in at 3:10ish. Went upstairs and I died on the inside. The rooms are very dated and the carpet was filthy. I called downstairs and they apologized and offered to move me. Next room same complaints. I got dressed went to concert came back and now driving 3hrs 20 mins home because I refuse to sleep in somewhere I can walk barefooted.For the price it was not worth it. I anm not over exaggerating my experience. Disappointed mostly because it’s a Hyatt brand and the price. I have pictures..

Rooms were clean and perfect size. Staff was helpful and friendly. The lobby smelled great! The area around the hotel was a little sketchy with homeless and trash everywhere. Not on the hotel property, just around the area.

Everything was great, I was very surprised that checkout was at noon. Most places need you out by 10am. I would definitely return here.

Staff was friendly and helpful.

Absolutely loved staying here! 10/10 experience

Octavie & Destiny were Amazing. I needed alot of help today & everything was perfect. Thank you

Thank y’all so much!!