里士满/植物园凯悦嘉轩酒店

We had a problem with our room that every now and then, a loud ringing sound came out of the bathroom. It was difficult to sleep and annoying since the only way to stop the ringing sound was to flush the toilet, which became repetitive after multiple times. The specific room was the reason for my dissatisfaction in this review.and there aren't the camera at the parking lot, so my car got hit and run accident.

We had an easy, quick check in. Overall, the room was nice however we noticed the morning after our stay there were lots of little ants all over the room. My son slept on the pull out sofa and the mattress was kind of uncomfortable. The breakfast was good and had lots of options. The gym equipment was nice, however there were no towels and the water bubbler was empty. We did let the front desk staff know about the ant issue and they were very apologetic and offered us Hyatt points towards a future visit.

The staff is very pleasant. My husband love the waffle maker and real dished and silverware at breakfast. The room was spacious but there were a fe gnats in the room. This place could use some updating

Nice place to stay

Enjoyed staying here. It was very quiet and in the perfect location close to everything.

Came in at 2:45pm and they said we had to wait ti 3:00pm and this other guy shows up at 2:55 and they gave him the last room.

Fantastic stay from start to finish. Staff was fabulous!! Showers head was better not great for tall people.

Courteous staff member. Comfortable beds. Clean rooms and bathroom.

Staff was very friendly and room was huge. Breakfast was OK a little lacking. Pool was very dirty. Room and hotel were dated and offered no bathroom amenities. You have to pay $9 a night to self park in their unsecured parking lot. I would stay somewhere else next time.

Attending with family. Lobby AC out when checking in. Several people were offered water. I was told I’d have to pay for the bottles of water. The rooms were cool. Spacious and clean. The breakfast bar attendant was not the most gracious. I came 15 minutes prior to the end snd had to ask several times if I was able to get a bagel that was in the back. She did with hesitation. There’s parking charges per night which I wasn’t aware of. Ultimately the stay was pleasant minus the things I mentioned. The staff was amazing and I would potentially stay again.

Everything was great exept the room was a bit smelly eventhough was a non smoker, but over all is a good place to stay. We really enjoyed

You had to pay 9.00 for parking which I found ridiculous . The breakfast was not as expected and served the same thing both days , there was not enough seating for people who went down to eat breakfast. The room was decent but needs upgraded on the outside . I also saw no bar or restaurant as shown on site . The personnel though were very nice

Nos encantó todo el hotel, incluido la atención del personal..

Smooth and easy check in

We will be coming back very soon!!

Stayed here overnight. The lobby is nice, and their breakfast "okay". The room is genuinely nice and roomy. The "queen" beds are comfortable. I am not a fan of having a sink in the room right next to the beds. Bathrooms should be separate and away from the sleeping area. I am disappointed there was no free parking.

Great stay

The property was nice not sure why we have to pay for parking but hey. The room was really clean. The only issue that I had was the water was extremely hot even when you put it on cold it was still hot so it was a challenge, giving the kiddos a bath. Besides that customer service was great. Breakfast was great.

The hotel is right off Midlothian Turnpike, but is in a really quiet niche.

Friendly staff. Very accommadating. Need to have a variety of breakfast meats as optios for the buffet.