华盛顿哥伦比亚特区凯悦嘉轩酒店/美国国会大厦

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I should have taken photos. We had a room for 6, two queen beds and a pull out couch. There was no bedding or pillows for the couch, when requested I had to get them myself, but there weren’t even 3 pillows available, (needed 2 but I like to have xtra) the pillows were so old, blankets torn, stained, I won’t mention the mattress, I should have slept on the floor to be honest, I should have requested a refund or even a different room but when you’re traveling with kids like we were, it can be a little troublesome. I want to also mention that we got locked in the bathroom several times the bathroom door wouldn’t stay closed and when you did close it and attempt to lock it, you would get trapped inside because you couldn’t unlock it the inside of the bathroom door did not have any door knob. The engineer came to the room and we asked and he said they were out of parts to fix the door. The hotel was definitely outdated. Wallpaper was peeling. You could tell there were holes that had been patched. The furniture was stained, torn and old. Just an FYI, there is no real bar or restaurant at this hotel as it is listed. And the pool itself is was closed, but we did see it and it was super tiny. Do yourself a favor and stay somewhere else, for the price there are plenty of other decent places around I’m sure.

the staff was all very nice and accommodating, breakfast was great. the rooms were spacious and clean.

Unfortunately I have to put a star even they don't deserve it, i had a very bad experience with this bad hotel there was so terrible dirty in over all and in the room, yes the front disk super visor her name was ....... she tried to make it suitable and she tried to solve te problems as much as she can which is appreciated but sorry the hotel was sooooooooo bad 👎

Problems with mini fridge and AC that took a while to fix

Valet driver was very rude! I wished he had not touch my car! Horrible customer service with the valet driver!

Property was fine. Needed a cleanup overall

Overall the hotel is good. 5 minutes walk to train station and a lot of different stores and food places to eat. Room was good, service was good. It was nice that there was a breakfast downstairs, just not enough sitting area to enjoy it. Would definitely come back if I happen to come back to Washington DC again. We didnt use the parking because $65 plus tax a day was too much where as t minutes walk its half the price which we used. Great tip (download spothero app)

I liked the accessibility of the property. The staff members were very professional. The room was clean and we had a great view. As for the shower, the water pressure was low and the water was very slow to drained out of the tub. Overall, it is family friendly, and the staff members made our stay enjoyable.

The air conditioning unit was broken and needed to be reset several times a day. The breakfast was not very good.

Our bathroom door was broken. One of the blinds was broken. We saw roaches in the room. We had to request sheets for the pull out sofa bed…that mattress was extremely filthy. I wouldn’t stay here again.

The bathroom was a little rundown with rusty fixtures. The staff were very nice and professional. The neighborhood is going through gentrification so look out for a few unsavory folks.

The property was in need of a refresh. Our bed linens were ripped & stained. And thin so I asked for a blanket & the blanket was ripped up with several large holes. ☹️ Property was understaffed & unorganized. Got locked out b/c they thought we cancelled AFTER we already checked into our room. Made no sense. The free breakfast is why it did t score lower than a 3.

Room was in poor condition. Half of the lights were not working, phone was broken, breakfast was all cold. Requested to fix phone but no one showed up for it.

Our hotel room did not have air conditioning. There was a box fan when we walked into our room. The area of the hotel is full of homeless, which affects the experience of walking to nearby restaurants.

Parking is not free

Room was dirty

The room was worn with stains on the lamp shades, and a tear in the shower curtain. There was a strong sewage smell at night. We were lucky to be at a higher floor so it wasn't as strong. We placed towels at the bottom of our door to prevent it from entering our room. Many guests were in the hotel lobby to complain about how strong the smell was. The valet charge is listed as $65 both online and in the lobby, but it is really $76.60 after the unlisted taxes and fees. We are a family of 5 so we needed the sofa bed, but no bedding was provided. We called to the front desk and they told us to come down and get it ourselves. After waiting in line, they checked and were out of blankets and pillows and told us to come back later. We had to wait until we returned late at night to pick it up, and had to wait in a long line again. We needed to get something out of our car, and the valet had us wait for about 20-30 minutes before taking us to our car in the garage across the street. The doors were unmarked, and he left us at the car, so we had to try to find our way back to the hotel on our own through unmarked doorways.

This hotel was one step above motel 6

There were bugs and dirty blankets