华盛顿国会山凯悦嘉轩酒店

部分员工非常不礼貌

非常方便，周边的景点全了

Newly renovated. Room was perfect

Parking is too expensive with hidden 20% tax to be added after check out

Location was perfect for touring Washington DC . Short walk to Capital and to Union Station

Beautiful room. Even during a major renovation it did not impact the enjoyment of my stay

construction

The construction to the lobby was an issue. I asked if they had a firm/harder mattress, because the mattress my bed had was like sleeping on lumpy pillows. Nothing was done. I don't like to come back and find the damp towel from my morning shower still hanging for me to use again. there were more clean towels, did I have to throw it on the floor to for her to note during the room cleaning? The food in you restaurant was not very good. Not bad ..just ok. And the front desk might want direct people to Union station , They have lots of food options..connivance stores.. drug store..ect I was told there was nothing around and the gift shop was pretty much it in the vicinity. Hotel should be really something when finished.

Even though the lobby was being renovated the whole experience was amazing, reception staff are a credit, they let us have late check in and gave us bottles of water and a few things for my daughter. The pool was great, modern and certainly one of the best I had for a hotel. Rooms were modern, clean and a massive tv. Breakfast was ok, preferred pancakes but when I asked for them they said they couldn’t do them. Sausages were overcooked and hard, for what we paid $74 I don’t think it was worth it. Overall though a great experience and would certainly come back.

Comfortable bed, spacious room, and close to a lot of museums. Front desk staff are very friendly. Valet parking is another cost you have to keep in mind as there is no parking available near the hotel.

Property was under construction but was kept as functional as possible during renovations. The staff could not have been more friendly and helpful!! Rooms were immaculate and beds were super comfy!! Would definitely stay again especially when renovations are complete.

This is a great hotel for the price. It is convenient to Union Station and the National Mall, so if you want to get to DC and be able to walk or use public transit, this is a great hotel for it. The staff are excellent, the rooms are nice, and they have little niceties for you that are small but make a difference: bottled water, popsicles for kids, things like that. The only drawback is there is very little dining for dinner close by, at least not if you do not like bars or pubs (e.g. if you are doing family travel). I ended up walking back to Union Station and getting food to go from the food court. But the Hotel can hardly help that. It is just DC in the evening.

The hotel staff were very helpful and friendly The hotel room was comfortable

Excellent service and lots of security. A steep escalator greeting travelers with luggage isn’t safe.

We did not have use the restaurant. It was only a short stay. We did enjoy the complimentary water, popsicles, and lemonade slush. Very nice touch!

In spite of the work being done in the lobby, the services were very good. Glad I decided to stay here.

Best thing about the hotel was the staff. They were all so welcoming and helpful. Can’t emphasize enough how nice they made the stay for us. We also really enjoyed the pool and exercise area. Room was fine, although some of us left with bug bites that we think we got in the room. But the main thing we were disappointed in was the quality and price of breakfast. Staff at the restaurant were wonderful, food not so much. Would have been fine if it was free though.

Lobby is under construction, I didn't see that noted anywhere during the reservation process. Upon checkin, I was charged an additional $27 destination fee and parking was $57 for one night. Not the end of the world, but I would have liked to understand these when booking.

The valet was rude when it was time to get my car. I called downstairs to have the car come up. I took the first piece of luggage down because the room phone did not work To ask for assistance. I went back up to get my additional pieces and check out. Unfortunately, I left the valet card upstairs. Checked out of the hotel which included that charge and showed him but was running late for my appointment. He consistently asked for the card or to view where I called for the car. The whole incident was useless and very annoying.

I visited over the 4th of July weekend and appreciated the convenient walking distance to the National Mall for the fireworks show. The night shift worker was especially helpful and knowledgeable—he seemed to know more than the daytime staff. I did experience an issue with one of the restaurant workers (a shorter guy with long hair) who made an insensitive comment. However, once I brought it to the attention of the night shift worker, he handled the situation professionally and resolved it right away.