Kimpton THETA NEW YORK - TIMES SQUARE by IHG, an IHG Hotel

The hotel is very not clean at all, front desk service is horrendous, I understand it’s a very busy season but that’s definitely not an excuse. I am very disappointed cos we have stayed in other hotels in the district, never as bad before. Bedsheets with stains, even after changing. Definitely not recommended for families.

The room size is good, overall this room is very clean, but too noisy in this location, hard to sleep at night!

Everything is good, but need to improve the window quality, can hear a lot noise from outside, difficult to have a good sleep!

交通方便、服務也不差，缺點是能聽到大馬路傳來的噪音聲，夜間尤其明顯，對聲音敏感的人不推薦入住，晚上可能會無法入睡，其他方面都還不錯。

Ok hotel. Impolite at reception. Costly for the quality which is not much above medicore

Hi. Out stay was very good overall. Few things were not too good. We stayed at 4th floor and we could not sleep as the sound of the street just would not let us. Specially if the hotel is located next to fire station and fire truck has been going on with the sirens nearly every 2 hrs... Soundproof windows would be great idea. Rooms have not been cleaned properly as lots of dust and feathers from the beddings were everywhere. For 9 nights we had same breakfast almost every day. No vegetables at all Very basic food options. After 5 days eating the same food we started to eat also in town. Rooms with no air circulation is not good. There no ventilation in the toilet/bathroom. All goes into the room. Very good location Nice and helpful staff Nice coffee and cocktails in the evening in the bar on the roof. 2 hours of happy hour every day was 😍 amazing. Beautiful view.

Very good option for Times Square.

Comfortable, spacious room. Friendly, helpful staff. Felt like home away from home.

AC was not working properly. The food in the rooftop was not that good.

I recently stayed from August 2-6. Beds are confortable and location is good. Front desk treatment is not welcoming at all. Once I returned home, I was charged almost $600 without any notice and when I called, Steve, the manager said it was a SMOKING FINE. This is completely false and a SCAM. I have been researching and this is a common thing they do, and there is no way to refute them. I am trying to fix this with bank, since hotel or expedia couldn’t help, and if not will take legal action. Do not stay here or else you will be falsely charged as have I and many others.

The location of the hotel was very convenient and the rooms were bright, clean and newly renovated. Couldn't have asked for a better experience!

We had a wonderful stay at the hotel. The accommodations were pleasant, and the staff was friendly and helpful. The beds were comfortable, and our room was a decent size. The location was convenient, just a short distance from Broadway and Times Square. However, I have one complaint: I was bitten by mosquitoes several times. We didn’t realize that the staff or a previous guest had left the window open because the drapes covered it until the last day. I found two mosquitoes in our room. Otherwise, I would recommend this hotel. Just make sure the window is closed.

Great stay! Already made reservations to return!

This was my 2nd stay and it was great. Cozy hotel with great staff and all the amenities we needed. Great location for Broadway shows, Times Square, Central Park, and public transportation options. We will definitely be back!

Staff was very helpful. Hotel is very secured fir safety. The Breakfast not a lot of options. We had it included our first stay this stay wasnt. It wouldn't have been worth the price. They do offer free tea and coffee in the lobby.

All front desk staff were super friendly, and helpful. Parking attached was so easy and convenient. A ton of main attractions are walkable from here. Rooms and property were clean, and I felt very safe. I would definitely stay here again!

Nothing but great things to say. Extremely comfortable beds and pillows, generous sized rooms, clean building and friendly staff. Check in and check out was a breeze, and location is fantastic. Importantly, price is competitive and makes us a great place to stay. Just beware, parking anywhere in in New York City is expensive. Also, no surprise charges which some have complained about.

We really enjoyed everything about our stay. The staff were great, the room was spacious (for nyc) and comfortable. Great location, slightly away from time square, but close to everything.

Great location to explore manhattan. Rooms are a good size for location with comfortable beds, good amenities such as Smart TV and mini-fridge. Staff were helpful where we made use of the hotel bicycles to explore Central Park and the west side. Food options are limited at the hotel and no kettle to make hot drinks in the room. They do offer free coffee in the morning but we do like a coffee/tea in the evening. Also the aircon in the room was poor with not cooling sufficiently.

Parking included next door a huge plus if you drive to manhattan for time square visit. Also walking distance to broadway theaters. Somewhat noisy at night but that’s what you get center of manhattan