西坦帕布兰顿温德姆拉昆塔套房酒店

It was good for the price. My 1st roomed smelled a little but they gave me some spray to help, then the fridge wasn’t working and they changed my room right away. The staff was so helpful and nice! My next room was great! Clean, spacious, everything worked, I had zero complaints! They changed my towels everyday and were so accommodating. This is my 2nd time staying here. Great location.

They didn’t accept my late check in and didn’t notify me that they cancelled the reservation. I had to pay more at the property and I had previously paid through Expedia and they didn’t refund me after they cancelled my booking without notifying me. Additionally, the bed was extremely itchy and I felt like there were bugs in it. I had to keep ripping the covers off and double checking.

My reason for the stay was a emergency. When I spoke to someone they gave me an early check in with no charge and was very helpful. When I checked in the front desk people were very nice and welcoming. They actually made me laugh and that was something I needed. When my grandchildren arrived later in the afternoon we went out and picked up dinner and had a relaxing night. Breakfast was not up to par but that is my only complaint. Thank you for your hospitality.

Everything

Customer service not real good!! Breakfast was terrible!! Room was okay!! Was supposed to have 2 rooms under Mark and come to find out. 1 was in my sisters name on different floors!! So all around visit we will not be back!!

As for as the bathroom downstairs should have a spare keys for emergency, didn't match the pic on the website, other than that its all good

I would give the lowest rating possible if I could. The establishment has a pungent odor reminiscent of aged apartment buildings, cigarette smoke, and marijuana. The presence of roaches crawling throughout the room was disturbing. Furthermore, clean bath towels were consistently unavailable. Only three staff members possessed adequate English language proficiency. Upon arrival, I discovered hair in my bed, which was attributed to the dryer. After the third day, I was compelled to purchase my own toilet paper and towels. The front desk staff lacked uniform attire and exhibited a notable lack of hospitality and friendliness. One agent consistently wore a New York baseball cap while on duty. And infomed me that I needed to speak with “my house keeper they dont arrive until 8 am” The maintenance personnel wore jeans and casual tee shirts, often accompanied by baseball caps. Uniforms were only consistently worn by the housekeeping staff, who appeared disinterested in their duties. The breakfast offerings were frequently understocked; upon arriving early, I would find the attendant engaged in prolonged conversations. Daily inquiries regarding various items, such as bacon, syrup, cereal, and hot water, were consistently met with the response "no more." When I requested juice, the attendant placed an out-of-order sign on the machine, only for me to discover later from another guest that it had merely been turned off. The floor on which I stayed was home to long-term guests who would

Top floor room that had minor noise from below. Family to include one male, three females and 6 children tried to get a room. One female came in with three older children and left the other members of the entourage in the car. They came down in the early morning to breakfast in two shifts but took plates of food out to their room. Just sneaky enough to accomplish what the evening front desk would not allow but the night shift did not know. How do you fit all those persons in one room.

It was a good choice, included breakfast, easy check-in and checkout

Very nice rooms. Staff very friendly and helpful!!!

None

Clean room, easy for a single-night stay, directly on a major roadway- not walkable.

Fraudulent stay using my Expedia rewards. Property was made aware of the fraud yet didn’t respond to a refund or resolution.

The Staff was amazing, but the hotel was NOT what was advertized. Also found bugs in the bathroom upon waking up the following day.

I'll be back

A estadia foi ótima , boa localização , serviço de limpeza diária do quarto nada a reclamar. Um dos pontos positivos para mim sem carpete , Indico o hotel tem um bom custo benefício .

Solid location for a quick over night stay.

A very nice stay and good value. Close to many amenities and exceptionally kind and attentive staff. Thank you!

The google reviews are fake. There were roaches, mold, prostitutes, and drugs. The dog walk area is over grown. The showers are redone but after you shower. Mold begins coming from the calk. Some of the people who work there were rude. Everyday i waited for ICE or the police to raid the property. I couldn't walk my dog because the hotel is unsafe.

The front office staff seemed unfriendly and put in very little effort helping with a small need (needed plunger) acted like we were an inconvenience made wait 20 minutes for someone for someone to come in so she could ask where it was instead of making a phone call and asking. Very disappointed.