湖镇码头度假村 - 锅柄度假酒店

I don’t even know where to begin. So, I’ll start with the most ridiculous experience and I’ve stayed in hundreds of hotels around the world. We had just arrived to a quick swim and went back to the condo to a violent POUNDING on the door that scarred us so bad! I approached the door and looked through the peep hole to find a man literally demanding to open the door! I said who are you and what do you want and he responded I’m security with the hotel and I need for you to open the door and give me access. Scared, we refused because of his violent behavior my wife’s phone rings and a woman says she’s at the front desk and security is at our door! I asked this man multiple times what he wanted and he never responded but just kept demanding entry! So I grab the phone from my wife and I ask why and who is this person aggressively trying to gain access to our room. Wait for it ….wait for it…. My wife had walked outside and laid a towel down on the balcony! A towel ! This man demanded access into our room for a towel! All he or the lobby had to do was say …. You have a towel on the balcony can you take it off! and we would have gladly complied but instead they chose for whatever reason to try to force entry into our room over a towel! I can’t make this stuff up.The place honestly is a 3 out of 10 and that’s being generous. All the shops are out of business and abandoned on site, old and out dated property. Spend the extra money and get what you are expecting.

There were too few elevators for the number of condos on site. Air conditioning in condo would not go below a certain degree. The temperature was not comfortable in the room.

It was very nice very clean very quiet a lot of privacy very spacious the area was fabulous

The views from the property were nice! Plenty of pools too. The walk to the beach was decent but we were never given the code to get thru the beach access code so we had to wait til someone walked up that had it! Not near enough elevators for a property this size, wait times were insane! Check-in was not the smoothest! Had to wait on armbands & parking passes, 3 hours after check in. Our toilet was broken, had to wait til next day to have it repaired, but they did show up early & fix it. Some kind of seafood spoiled in the refrigerator and the smell was so awful we almost did not want to put anything in there! I guess overall our room was nice and everything went OK, just these minor things and the terrible elevators. Will never stay at a resort this size again tho, just not for us!

Really needed my cable.and internet and they never came to fix it