I recently stayed at Le Méridien Charlotte and was extremely disappointed with my experience. The hotel is seriously lacking when it comes to accessibility — no automatic doors anywhere on the property, making it difficult to manage luggage, and the only ramp available is steep and awkwardly placed next to a sitting area. I can’t imagine how frustrating this would be for someone using a mobility device.
My room was dusty and poorly maintained — the base of the bed hadn’t been cleaned in what looked like ages. Lighting in the room was terrible, with very few mirrors and no proper lighting for getting ready unless relying on daylight. I was also never informed that breakfast was served at the Sheraton side, so I missed out on that for the four days I stayed.
The pool area was constantly messy, with no towels available and trash left around. The staff weren’t particularly welcoming or helpful, which was surprising given my great experiences at other Le Méridien properties. Also, charging for BBQ sauce with a $15 side order of tater tots was ridiculous.
This location isn’t very walkable to restaurants or stores, and constantly having to pull out your room key for elevator access felt excessive. I won’t be staying at this property again and hope management seriously reconsiders the accessibility and guest experience issues here.