西北芝加哥埃尔金莱辛顿套房酒店

We make the reservation online, when we first got there we weren’t sure if it was the right place , in the online pictures looks clean and nice , in person is dirty , when we get to the front desk the girl ask for our ID my husband handle it to her ,it seems that she pull his information and then she says that they never get the reservation, and anyway they don’t have more rooms available, she tell us that the app we use will refund us our money, which we haven’t been refunded

Sink sites outside the bathroom next to the entry door. Iron but no ironing board. Towels had hair in them. Blow dryer attached ton the wall by the sink with no electrical plug to use it. I couldn’t pay with the Hotels gift card, had to put a cash deposit. And they advertise breakfast but definitely don’t have it and posted that they don’t serve breakfast.

Condemnation sticker on the door to the breakfast nook tells me everything about how much the owners care about appearance and customer service. They haven’t vacuumed common areas in weeks. Countless drywall damage and peeling paint throughout the building. Vending machines are empty because they are all broken. My bath towel, hand towel and wash cloth are 3 different shades of a beige/yellow hybrid. I might wait to shower until I get home instead of doing that here. Less than 25 miles from Chicago and only a few hundred feet from I 90, the surrounding area has all the dining, retail and recreation you want and need.

Not like the pictures. I made a reservation for my mom and she ended up canceling it due to lack of cleanliness.

Very poorly maintained. Do not be fooled by the images of the hotel online. The hotel is pretty bad. Please do not even think of staying here. Avoid at all costs. Smells like a den of cigars lit. This has to be completely revamped or shut down.

Staff is really nice and friendly. Place is also good. Please fix issue with the door cards stop working every other time and my room was far from the lobby too much walking again and again just to enter the room.

Terrible

I would never go back. So dirty.

Dirty room, found 2

There were bed bugs and the towels were soiled (the white towels were greyish looking).

60 dollar cash deposit required and nothing there. Staff was not friendly and place reminded me of porkys.

Well the front desk was already rude

Notice of Condemnation posted on door located in lobby area. Pictures on website inaccurate of current conditions. Side door entrance, security key reader broken, door remained unlocked and accessible 24 hrs. $60 cash deposit required.

Bad bad

Quiet and clean upgrade to motel 6 simikar to ramada. With a ok breakfast .

Pictures did not match how the room looked…. Room smelled terrible, random people just walking the hallway…. Didn’t feel safe enough to leave my things in the room and leave so I just left…. Thanks hotels.com for letting them post fake pictures of the room they offered

I like that it was clean bedding. The staff was nice and brought me a clean towels.

Bad

Don’t look good like in the pictures , not good

It's not what I thought it was going to be. I was very disappointed in the rules, the towels,the bath tub was very slippery and I feel out of it as I was trying to keep my balance. I had to place a hand towel down so that I could shower safely.