The guy who helped me checked in was very nice and friendly. The place is 2 miles away from UCSC. Very convenient to the everything but Im also very disappointed with it's cleanliness. I am not a picky person but this time I drew the line. The restroom looks clean but if you look at the details. It needs a lot of scrubbing and dusting. I had to strip the beddings when I left coz I dont want them to put them back for the next guest. There's hair on the white linen and pillows ( human and pet's, I supposed 'coz they're tiny ones). Good thing I always bring my own bedsheet, pillowcases and sanitizing spray. The room is ok but it needs thorough vacuuming as it has crumbs on the floor. I will never book myself at this place again. I go to Santa Cruz atleast 5x a year to visit my daughter and I have never had a situation like this. I did not complain or asked for another room as they are fully booked, it's move out week for the students of UCSC and all hotels are booked unless you want to pay for expensive ones. For the price I payed for this stay, I could've stayed at Holiday Inn, if only it's not a busy week.