凯艺套房酒店

Toilet was broken. No towels

The girl checking us in took a long time, we were the only people checking in at the time. She told us room 316 and after we lugged our bags up stairs and found the key did not fit, she came up to tell us she meant room 216. The person in the room next to us had tv playing so loud we were not able to watch our tv. Put ear plugs in and went to bed but still could hear tv from room next door. Told girl at desk but noise did not decrease.

Spacious room with nice bathroom. Desk clerks could be friendlier.

The toilet was rocky and you couldn’t wash your hands there was no water and the tv was dark and you couldn’t lower the volume on the tv and we couldn’t put our clothes in the drawers because they couldn’t open and the bed spreads was stained with spots, I never been in a hotel and experience something like this I am still waiting for my refund

Good

The hall to the rooms in the third floor was very dirty, full of cigaret smell, and stuffy. I could not imagine that they let the hall filled with the smell like that. Management is clearly an issue. No one was around. It felt cheap walking up to the room. Clearly they did not take good care of the facility although the building is not old. The receptionists looked tired and bored. I’m not going back to this place.

It was okay. No free breakfast

When i arrived at "quality inn and Suites " i went up to my room, which was supposed to be a non smoking room. From the second i got off the elevator, the entire hallway smelled of cigarette smoke. The room smelled so much off smoke that it was burning my eyes. When i complained to the front desk about it, they explained there were no available rooms and that i needed to deal with it. They did try to spray the room with some sort of air freshener, but that did nothing. The next morning i complained again and asked for a new room, as well as a discount. I was told they dont give discounts, and if i didnt like it i could leave. I was also told it was my fault, because i was the one who booked this hotel so the blame for the crappy service was on me, not them. I have never had such unwelcoming service in my life. These types of people should be in the prison industry, and not the hospitality industry. Although, maybe prison would have had better accommodations. NEVER STAY AT THIS HOTEL

Our stay was pleasant but the air conditioner in the sitting area of our suite was not working and there was no hot water in the morning. It was "restarted" and we did get hot water about a half hour later. Good thing we weren't in a hurry.

Both ice dispencers broken ,cable boxes had to be unpluged and pluged in

Was nice and quiet

Nice place good location

Good choice for an overnight. It could use an update.

fair room not worth the price broken lamps ,missing bulbs .i had to call desk to turn hot water on!!!

This place was disgusting and the owner hit on me. Extremely unpleasant feeling. The air conditioning was broken and there was no hot water. I want a refund

There was no shower curtain. Dine if the rooms the door locks don’t work.

It was fine, nothing special

It was overall clean . The staff at the desk were rude and very nosey and implied my stay was just a booty call rather than an overnight stay

large room, very comfortable bed, a fabulous value

The hotel was not clean, it had bugs in the bathroom, the key card pocket the room key comes in looked like it had been reused over and over.