凯艺酒店

2 bath towels, 2 wash cloths for 3 adults, none to be found and stained! Bath towels were bath mats! Price gouging at its best. Typical Fri/Sat $85/night. Music festival in town and was charged $145/night You could see and hear through the door, right next to a very active train track. Housekeeping did nothing to our room for the 2nd nught stay. Room temp was 89° upon entry, air wasnt turned on for arrival. 0 items in the vending machine. Landscaping hadn't been touched in a year. TV and remote were not synced.

They say theyvare a smoking hotel and i reserved a smoking room. At check-in i was told tjey are non smoking and would get a 250 dollar fine if i did. There was an ash tray in the room. AC didnt turn on and was told to give it a minute. It finally did but didnt cool the room. The room wasnt very clean. I was also informed when asking for my money back, it was non refundable.

Had to wait several minutes for the desk clerk to show up in order to check in. A/C unit is loud and obnoxious.

The proximity of hotel to train tracks (not just tracks but a crossing, requiring train horn signaling) is problematic. More insulation in rooms/windows could help. Or please warn potential customers to bring ear plugs.

Room should be labeled, listed, and reserved as a room where smoking is allowed.