Ramada Hotel & Conference Center by Wyndham Jacksonville

Key card entry failed, wasn’t able to enter room, & had to leave property to a different hotel.

Absolutely horrible. Key and computer system so old the clerk could not program a key for the room I reserved. We set off on a 45 minutes long tour of the place while she tried key after key in room after room. Once she finally did get one to open she couldn't give me my own key to the place. Room was a biological disaster. Stains. No smoke detector. We ran away and now await Expedia to get me a refund. will also be calling Jacksonville fire department to report the fire trap.

Our manager was great and helpful, but we showed up to no rooms available and no key cards working. It took about an hour to troubleshoot everything before we had to go find another place to stay. The upside was that Morgan the manager did everything she could do and stayed very patient. Her calmness helped the situation stay smooth even though it was a real upset for all of us.

Staff was excellent. Very easy going.

Bad service

It was not good we had to towels the whole weekend and our trash was over flowing in

need house keeping i was there 3 days no house keeping was done need alot of work around property

The Door keys don’t work unless staff let you in. Mold under sink an where towels placed. Mold under refrigerator area an in lots of places. No ventilation in entire room. The toilet chain was off twice. The carpet was never vacuumed an needs replaced. The manager Stephanie is long over due an needs to be replaced with a professional attitude towards her staff an customers. The hotel is very old an rusted literally. The fee is overpriced extremely for good an service. The maintenance man that helped us after the one who couldn’t bend down was helpful but overworked an under appreciated it seemed. The structure is shameful by the owners an

The problem was mainly the cleanliness of this place and to see not 1 but two roaches in our room was unacceptable

First off when I got there at 3:00 p.m. my room was not ready came back at 3:30 they gave me a key that didn't work I tried three different keys and the same room didn't work they sent me to another room it did not work I did not get into my room until 5:30 6:00 and then when I got in that room my toilet was messed up they came n plunged it but didnt clean up the mess.. I had a 2 day stay. The only good thing was the pool. Called the so call manager but she bever answered or called me back. Please do better..

I don't usually write reviews.. I run a company in the UK auditing customer service so it's too much like work. The hotel is a little old and tired, but it's clean and has everything you need. What does need mention is the breakfast. I didnt have high expectations, but the food was excellent... It was fresh, tasty and well presented. What really impressed me was the lady running the restaurant. She was welcoming, friendly, helpful and kind. We saw her wiping tables that looked perfectly clean and constantly checking the food supply was topped up from the kitchen. She spoke to all guests checking they had everything they need and was a perfect host. Her pride in her job wasnt driven by a pay check or because "the boss" was watching, but because this was HER domain and she really cared for it. It shows that job satisfaction can be found in any job if you do it well. Even though she was doing a great job, if I ran Ramada I would take her out of there and put her in charge of staff training!

Stairways were slippery when the children came out of the pool and the breakfast was very poor

poorly maintained

We didn't like anything about the property. Not well represented by website photos. Very old with dirty carpet, mold in bathroom, toilet leaking onto floor, and door would not seal (could see daylight next to door jam). My wife put towels on the floor to cover the stains.

This property was nasty. Not in a good part of town. It felt unsafe. We stayed for an hour in our room and then we left. It was very outdated. Stains on the bed.

Had to switch roo.s at 11pm due to fleas in our room. Every time we thought we were rid of the., they were jumping all over me and my 7 yr old.

Nice place, nice area

Staff at the front desk are excellent. Kitchen staff are clueless and never know when they’re expecting more products or shipments

The rooms were extremely terrible. Our first room reeked of cigarette smoke. We changed rooms and the second smelled of strong urine and cigarette smoke, with no towels and orange gel like goo coming out of the bath tub drain. The rooms were listed as non smoking, but people obviously still smoked in them. The service was slow, but due to only one agent working. The website listing is very deceiving. The pictures showed beautiful high class rooms with a hotel rating of 4.1. It is clearly only a 1 star at most. I would not recommend this hotel to anyone!! We canceled the reservation and requested a full refund due to the poor conditions of this hotel.

Worst experience I've ever had in my life. The motel is somewhere you should not go. There is people selling drugs prostitutes. We had people trying to open our door at nighttime i forgot my wallet on the bed and when we went to get it back, it was gone had over $1500 in cash in it, and they made a big deal about it that it was my fault. I left it, they were even trying to get physical. Go somewhere else, do not stay there.