兰卡斯特 - 史特拉斯堡红屋顶酒店

Staff was nice and kind it was quit

Smoke alarm was beeping. And toilet flush. Hard

As soon as you walk into the hotel lobby you can see the paint coming off the walls. When you walk into the part of the hotel where your room is it smells like cleaning supplies or smoke, can't figure which one. Volume on television didn't work. The remote was filthy. The television was very small. Found a silverfish on the wall in the bathroom. But the bed was the most comfortable I slept it

slept well; adequate accommodations

The place was very dirty

The place was very dirty. We stayed 2 nights and no one changed the sheets. I had to go to the desk to get clean towels. Had to use one little bar of soap for washing hands and showering. The dog next door barked all night long. I will never go to a Red Roof Inn again.

No room avaliable

Didnd

Ok

Terrible place.

Nice

It was rundown

My husband and I stayed overnight for a concert. The hotel needs major work outside and is very outdated upon first sight. The room itself was ok and the staff was helpful. We stayed here because it was within walking distance to The American Music Theater.

The bed sink in the middle and uncomfortable. The cleaner left trash behind. It is dusty. Floor is sticky.

never received a call telling me that they didn't have a room that I booked until an hour before I left. when asked about where my 3rd person can sleep, was told they had no options or roll-out beds

We booked 2 rooms based on info and pix on Expedia. The inside rooms were clean but the outside property was off-putting and def needs some TLC. Some Fresh paint and landscaping would go a long way. I found the bed to be comfortable but my husband and the other couple with us did not. AC was a window unit and loud. The extra lock on our room door was missing. Broken, we guessed. Service animals (dogs) were barking through the night. The women who checked us in and out were welcoming and helpful. It’s a great location and price was reasonable.

The woman at the desk was very sweet and went out of her way to accommodate us. Her boss was rude and dismissive. Our room was very clean. But the whole place is beat up. Bathroom was clean but had no grab bars in the tub.

Location and convenience and the front desk staff very friendly and professional!

Absolutely nothing good about this property. They gave us1 wash cloth for 3 people, you had to exchange a wash cloth to get another wash cloth. The room was way too small. Dogs barking day and night. They supplied one little trash can that was very much over flowing and they charged me for that stating the room was trashed. I cleaned up all trash and piled it around the overflowing trash can and thats what they called trashed. Also,my grandson left 2 little spots of a candy stain on a sheet so they charged me $50.00 , incase the stain didn't come out. What fitted queen size sheet costs $50.00? Upon arrival the customer service representative was yelling at the customer in front of me. He was very short and unfriendly with me. There is not one redeeming quality about this property. Upon check out the representative was accusatory in regards to the room. We will NEVER stay here again. We have always had a great experience with Red Roof Inn and thought it was a good place to stay,boy were wrong. To the hotel chain,I highly recommend you dump this owner from your chsin. They are giving your brand a bad name. Please take these reviews to heart. I wish I would have read them before I booked my trip. All the other reviews are accurate.

It was a new place to spend a day for maintenance. It was ok other than the dirty linen i felt. Dirty towels also. But i would return and ask for cleaner if i ever return. Thank you for the services.