Red Roof Inn PLUS+ University at Buffalo - Amherst

poor customer service and poor facilities

I like it，it was clean and nice and the there is free parking and the Wi-Fi

The only thing clean in the room was the bed. It was dusty, the little table and the floor were dirty. There wasn't any toilet paper, we had to go ask for some. We left for the day on our second day and the room was not serviced while we were gone. Atleast there wasn't any bed bugs.

The conditions of the hotel and the rooms are in very bad condition and I had to leave and rent at the Hilton. How can I get the money back, we don't use the two rooms.

The fridge did not work and it smelled bad. The bathroom could have been cleaner only 2 face cloths.

This place is not worth staying at.

Nothing was working. The bathroom flush was not working

When I booked online RED ROOF PLUS in Amherst near the university of Buffalo and was automatically charged by hotels.com Once I arrived the man at the desk tried to run my card again and charge for the nights stay. When I disagreed he called someone and went into another language other than English. The phone call took a very long time and all I could understand was my name in that exchange over the Phone. I received a hotel key card and when I went j to be room it had no way to turn in the T.V. . I left the room and asked for a remote control for the T.V. I tried to get back in my room but they kept card didn’t work because the battery in the door was dead and needed to be changed. They told me it would take a few minutes several times, after 30 minutes I was able to get back into my room at 11:00 p.m. The curtains were broken so privacy was an issue and early morning light was annoying. I took a shower but even with the drain open I stood in a pool of soapy dirty water. No refrigerator in room, no remote at first, key card didn’t work, tried to charge me again, broken curtains. Will never stay there again and I advise people to never stay there ever.

This Hotel is not open for business. Possible migrant location.

Filthy and decrepit building. Never saw a room because I wouldn't stay in a place this run down. I recommend bulldozing it and building a new facility - really.

Do not stay here, ever. We were given room 144. I didn’t have high expectations, but this room was just terrible. Wet carpet, smelled of mold, not cleaned from last stay, walls and shower in disrepair. Fixtures rusted, curtains had holes in them, bed was just uncomfortable. Shower was so dirty and had water damage on the wall above it. Quite literally the worst room I’ve ever stayed in. Locals later told me this part of town is where they house migrants and homeless. Makes sense looking back. The owner refused a refund initially but gave only half after pushback. Really just a terrible experience overall. There’s better out there. Skip this place.

Room not cleaned, no toilet paper, no towels, front desk rufe. Called expedia to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!

I wanted a refund immediately and a refused. Reserved king and got two full. Room not clean, gum on the wall, mattress stained, just run down. Moved to a king but was a handicap room. Bug on the floor, worn out pillows, tv wasn’t user friendly. Just awful

I like staff & services .

Bedbugs all over my wife, the baby, and myself. Disgusting!!!

Upon registering for my room they did not mention anything about construction going on on the property, They put me in a room exactly where the construction of the porch, stairs to upstair rooms and pavement were going on. Very noisy, intrusive. Would not have stayed there if I knew this would happen. Not even a discount or other accommodations when I complained of this.

This hotel is dirty. I encourage you to spend the extra money and stay somewhere else that bothers to clean the rooms.

First, every day we have been here we have had to go to the office to get new keycards due to ours not working. We would have to wait for long periods of time due to no one being in the office. Additionally, our room is unsanitary to live in. Our original sheets had stains all over them. We took off the sheets and realized the entire mattress was filthy with additional stains. Whenever we requested new sheets, they had even more stains on them. We were also told we had to bring the sheets we took off the bed back to the laundry room which should not have been our job. The bathroom has had countless bugs in it as well. These conditions have felt unsafe and unsanitary and we are requesting a full refund for this terrible experience.

Mold everywhere. Holes in walls. Parts falling off/down. Blood on sheets. Previous guest's clothes in bathroom. Floor sinking in. Unsafe/biohazard

The bed sheets had not been washed. There were crumbs between the sheets. Really gave you the creeps. When we checked in it was late, 11pm. We seemed to have interrupted a very loud drug deal taking place in the two cars we parked beside. Certainly won't stay at this property or even aRed Roof In again. It was 100$ Canadian and now we know why.