红木花园旅馆

We were visiting friends in Grants Pass and made a last-minute decision to stay overnight. Our friends suggested Redwood Garden, noting that the outside grounds looked beautiful, though they had never stayed there themselves. When we arrived, a woman at the front desk was asking to be moved because her room smelled bad. During this, the front desk associate, Daniel, didn’t acknowledge me at all—no greeting, no “I’ll be right with you.” It took him about 15 minutes to handle her request, which seemed unusually long for something so simple. Once it was my turn, Daniel checked us in. We were excited because the grounds of the hotel are lovely, but our room was the complete opposite. It smelled terrible, the carpet was heavily stained, and overall it did not feel clean. I went back to the office and asked Daniel to move us to another room. He refused at first, saying that because I booked through Expedia, we had to stay in that room. I pushed back, explaining that the room was unacceptable and asked for a manager. Daniel reluctantly called his manager, but instead of resolving the issue promptly, he insisted on walking to the room with me to “verify” the stains—as if I was making it up. He even argued that the black stains were cleaning product, which was absurd. Back at the office, while processing the switch, he told me the hotel was “taking a loss” because I had booked through Expedia and implied that it was my fault. I was stunned by how rude and unprofessional this was. T

Always a great place to stay

Nice room, clean and quiet. Beautiful grounds!

Great spot

This was a nice little find and a great cost value for this area. Nice big pool, great Jacuzzi. Breakfast was nice. And the staff very welcoming.

A hidden gem! immaculate buildings and grounds and attentive staff. Beautifully mature landscape, several water features and an awesome saltwater pool and hot tub also a firepit to relax around. Unexpected quality for the price. Highly recommended.

Beautiful setting in a convenient location. The rooms are spacious, clean and the general manager makes you welcome. What a nice find!

A beautiful property in everyway!!! The room was clean and comfortable. The pool was refreshing! It was nice to be able to do laundry. The king size bed was comfortable but the sheets were not staying on well and seemed thin.

Nice HOT hot tub, large outdoor pool. Room was extremely clean and comfortable, quite spacious. Staff was very helpful and frendly.

the room needed to be vacuumed. Both check in and out staff seemed somewhat quiet..not the usual welcome at a hotel, and when I informed the morning clerk that there was a sprinkler head spraying water directly onto another guests front door he didnt seem to worried - even though it was just a large steady stream of water.

Great staff. Clean room.

Loved the pool and friendly staff.

The place is good except the bed. The bed squeaks and soft. It seems the bed has not been upgraded.

We enjoyed our stay, but there were lots of homeless around and I didn’t feel very safe leaving my new car in the lot.

Nice gardens and pool

Very clean rooms and staff was friendly.

Staff is always friendly and helpful. I love the saltwater pool, and the jacuzzi is great aswell.

Spacious clean room that was reasonably priced

Very clean and convenient

Room 1115 - sat on the bed closest to the restroom and fell backwards. There was a huge indentation in the middle. Luckily second bed. The way the bed was made, when I pulled down the top sheet/blanket, everything came undone. Flat sheet used for bottom sheet - I had to remake the bed before getting in. Front desk clerk did not advise when desk closes - I wasn't sure how to return key. Left at night desk. Would not stay here again or recommend.