瑞莱克斯套房酒店

It's my fault for not reading reviews prior to booking. But...do NOT stay here. As a woman traveling alone with her teenage daughter, I did not feel safe here. The room smelled absolutely horrible. The bed cover had holes throughout the blanket. The door locks seemed flimsy. Everything looked dingy. The air conditioner didn't work. To their credit they offered to give me another room, but I did not want to stay. I was unable to get a refund due to the non-refundable policy that was listed when booking. Kudos to Expedia though - they did advocate for me to see if I could get anything back.

didn't like

The room was dirty and outdated. The ceiling was leaking and had mold. I complained and they refused to move my room.

Not what I expected, lower end quality

Worst thing was there no coffee maker even tho Hotels.com says there was. We had to go down the street to get coffee (they don't serve any). We should get a refund or credit because of this. Please contact me. The room needs a lot of work. Toilet seat cover did not fit the toilet. Light bulb was out & kitchen area had no light and no light fixture. Couldn't put anything in freezer - needed defrosting. I asked for an extra towel and washcloth. They would only give me 1 washcloth because we already had 2 towels & 1 washcloth.

Not like pictures

I liked the close proximity to the freeway

Nice

Cockroaches everywhere. very disgusting

The 1st room was infested with cockroaches. the 2nd room wasnt sanitary. No towels. and a few cockroaches. I will never stay there again. It was really disgusting. I would of left but I was really tired and I had walked to the office 4 times.

Roaches everywhere

I have videos of cockroaches running around the room. The manager was rude and wouldn’t even talk to us. Asked for a refund and he called the police on us.

Falsely advertised EV charging at property. It seems people are living in most of the rooms. Broken down cars and trash along with an abandoned Denny’s building in parking lot. Windows in shower with no security barrier. Humidity stains on the ceiling and botchy wall patching repair jobs take away from the little efforts management has done to have beautiful floors and perfect water pressure and temperature. This place needs a lot of work. It’s definitely not worth more than $49 a night in the condition it’s in.

Shower was not working.

It was ok. Really needed a room and the staff in the lobby was wonderful. I appreciate it so much. Thank you!

I had to get this place it’s mid

Good as expected

Easy as usual, no hassle

Don't stay here. The rooms are NOT clean. Cigarette burns in the blankets, trash everywhere and I was told that if I pay online in order to extend my stay, that I would have to leave and come back at 2:30. I've never been told that by a hotel NEVER. In order to extend my stay and not have to leave I had to pay in person and was charged 25$ more than I would have to pay online. Unreal

Bedbugs property